Prestige Plumbing, Heating & Cooling
John, North Aurora, IL

Prestige Plumbing, Heating & Cooling Reviews

4.5 stars based on 162 reviews

Featured Comments:

• V

  Vijay Shah

  2.0

  Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. They could not get my second heater pilot on. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300 (the specs of the heaters and the install were the same, trust me, I went over the details). This service guy from the other company was able to easily ignite the heater that Prestige could not. When I asked the second service company what I owed him for coming out and getting this pilot on, he told me...NOTHING, call me when you need to replace them, but for now you're good"........My opinion of Prestige is that they are probably good at what they do, but you will likely overpay or worse get ripped off

• C

  Crystal Smith

  5.0

  We had great service today from Mark C. We woke up the first day in our new home to find that our water heater was not working properly. We weren't expecting we could find someone to install a new one on the weekend but Prestige had great reviews and weekend hours. Mark answered right away this morning, let us know of their promotions and said he could be there by early afternoon. He was prompt and had everything needed to complete the job. He explained in detail what he needed to do to complete the job detailing the expenses. He also inspected our dryer gas line (we're having a new dryer delivered Monday) and repaired it as well. We were extremely pleased with his service. Just an awesome job and by 5 pm he was finished, everything was cleaned up and upgraded for safety. I would recommend him and Prestige Plumbing without hesitation. We are so thankful he was able to come out on the weekend! Thanks, Mark!

• S

  Samantha T

  5.0

  Satisfied with plumbing services. Website is great and exactly what I want from a business. You can request all services and appointments online without calling anyone. I greatly appreciate this. I requested a non-emergency service at 8pm and had an email with time slot availability by 7:30am the next morning. Services were performed at 9am that day. They were quick. Prices were fair. My favorite part is they text a photo of the technician who is coming to your door. I like to know who to expect.

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  Response from the owner

  Thank you so much, Samantha! We're always happy to help out, and we're glad to hear our system works well for you.

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