Prairie State Plumbing & Heating Inc
Peoria, Springfield, IL

Prairie State Plumbing & Heating Inc Reviews

4 stars based on 4 reviews

Featured Comments:

• C

  Clare Lorton

  5.0

  We are very satisfied with Prairie State Plumbing and highly recommend. They were quick to respond. Dane came to our home to find and repair a big leak in our bathroom He is a most professional and knowledgeable young man and he did a great job!! Always explained everything he was doing. He is definitely a great asset to your company.

  ---

  Response from the owner

  We really appreciate those kind words! Thanks!

• R

  Rebecca Dieken

  1.0

  My toilet was running when I first bought my house and someone recommended Prairie State. I imagined it was a faulty flap. The plumber came out and gave me a new flap and recommended a bunch of other stuff so I agreed. One thing was new bolts that connect my tank to the bowl. Total cost was almost $400. Two days later, I noticed those bolts were not sealed and water was leaking from the tank. The same plumber came back and said it was 1/4 inch off. He said he fixed it. This was months ago. Last night I noticed it’s leaking again. I called and asked for a different plumber and not that guy. They said they could come out 5 days later and mean while my tank is leaking. On top of that, I have to call a carpenter to see if my floor is ok from the water. Prairie State said they are not carpenters so they won’t check my floor for me. Yep days before the visit, I called them back to see if they could come out sooner. They said it would be overtime. I said I want to make sure I don’t have to pay for the visit. They said that I do and it’s $130 an hour. I asked about a warranty and they said they have a 30 day warranty on their work and since it has been over 30 days I have to pay for them to fix the same bolt.

  ---

  Response from the owner

  We apologize, but you did not call back for 4 months. We respond to all of our calls on a timely basis, and when weather is in blizzard conditions we only respond to emergency calls for the safety of our employees until roads can be traveled. We would have addressed this problem immediately if contacted sooner.

• J

  Jerrilee Robinson

  5.0

  Wish I could give 10 stars!! I can't praise Prairie State enough for the excellent service and reasonable prices. Doug always does a fantastic job of maintaining our heat pump system. He calls me when the seasons change to set a time to come and make sure everything is ready for the winter or summer. He also came when we had an issue with the condensate drain getting clogged so water was leaking on the floor--had it all taken care of in about 30-40 minutes. He is very good at explaining what he is doing, what parts might be needed and why, and just in general is great at what he does!! Thanks Doug, and thanks Prairie State!!

  ---

  Response from the owner

  Thanks for that great review. We feel like we've got the best customers in the world and clients like you make this work fun and meaningful for us.