Power Plumbing, LLC
Collaroy, Waxhaw, NC

Power Plumbing, LLC Reviews

5 stars based on 53 reviews

Featured Comments:

• A

  Alan Schmanke

  3.0

  First let me say that I have been a residential contractor for 35+ years, so I have been on both sides of the aisle, as homeowner and contractor. We called Alex, from Power Plumbing, to come out to fix a clogged sewer line. Alex was 30 minutes late for the appointment, but apologized immediately. No big deal! He was professional, neat and clean (wearing booties, drop cloths, cleaning floor before he left, etc). We explained that we had a clogged master bath toilet, shower and vanity, as well as a second bath toilet that was clogged. After assessing the situation, he gave us a verbal quote to fix the problem. Alex did indeed fix the plugged sewer line so the toilets and vanities worked fine, but the shower drain remained clogged. He then proceeded to clean and clear that drain as well. When it came time to pay the invoice, we were informed that there would be an additional $75 charge to clear the shower drain. We weren't advised of this up front, but only after the fact. We didn't think that was fair since we thought it was included in the original quote to fix the problem as we had laid it out to him and the time spent to clear the shower drain was about 15 minutes. We ended up splitting the $75 and we paid half. Our experience with Alex was a good one except for the surprise additional charge. So when getting a quote, verbal or otherwise, ask questions and get specific as to what is and isn't included.

• A

  Ann House

  5.0

  What a great experience! Alex was responsive and professional and a real pleasure to work with. Our shower handle had abruptly stopped working (in the "on" position), and we'd had to completely shut off our water to turn off the shower. Alex understood the urgency of the situation, and truly went above and beyond to quickly fix the problem. I highly recommend him!

• G

  G Hess

  5.0

  We had an excellent experience with Alex! We thought had an issue with our tankless hot water heater installed by others but turned about to be an old, faulty mixer valve in one of the showers. Alex narrowed down the possibilities through process of elimination and solved a hard-to-find issue that ultimately returned consistent hot water to our home! Alex was super responsive and communicative, something I found lacking from other services I contacted before I reached out to Alex. He even followed up a few days after the call to check on us - that has never happened before! Alex was extremely professional, knowledgeable and very respectful of our home and family (booties, mask, etc). Power Plumbing will be our go-to for any future plumbing work, we highly recommend Alex and Power Plumbing!

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