Potter Heating & Air Conditioning-Perrone Plumbing
Ct, Syracuse, NY

Potter Heating & Air Conditioning-Perrone Plumbing Reviews

4.3 stars based on 84 reviews

Featured Comments:

• S

  Stefan Curtis

  1.0

  Unfortunately my poor experience trying to get pricing out of this outfit has led me to write my first review. I recently had a commercial project that I wanted to price out, I reached out and was told to email two gentleman about it...no response. I followed up on it several days later to yet again gain no response. I called back to follow up for the 3rd time and I get a response that its their way of saying they are not interested. I find that extremely disrespectful since it leaves me hanging in the breeze thinking maybe they were working on it. As business that serves people there is no telling when work could fall out or a project be dropped leading you to need another to fill its place. Could have been mine but instead you ignore projects rather then politely responding your not interested or putting a number together with a respective lead time. I have been in the commercial industry for awhile now and have many more years to come and I will not be recommending anyone to reach out for a bid. Sad to see such a small city plagued with such business ethics.

• S

  S Sevier

  5.0

  Called Perrone to have a potential leak checked behind the bathroom wall; Mark was very professional and thorough in checking it out for me. He even checked a couple of other things I'd noticed around the house, and answered a few questions I had. It ended up not being a plumbing issue so no repair was involved

• E

  E

  3.0

  We had Potter come to our home to check our A/C unit because it was not working properly. They discovered a freon leak, so they did add 2 gallons? $500 later, they said, we needed to replace the unit, but they would credit the $500. toward the final bill. They NEVER called with the estimate. We called and requested it again- and were told they "lost our paperwork but they would get it right over to us. Again- NEVER received it. Ended up going with another company.

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