Polestar Plumbing, Heating & Air Conditioning
123rd, Olathe, KS

Polestar Plumbing, Heating & Air Conditioning Reviews

4.9 stars based on 73 reviews

Featured Comments:

• A

  Angela Chininin Buele

  5.0

  Larry T. has come to our home twice - once to diagnose a problem and another time to inspect after another technician performed the work. Larry was so patient and professional. He answered all of the questions we asked him with knowledgeable explanations. He expressed interest in helping us understand how to best care for our new unit and how to save money in doing so. Even when I called later with a follow up question, he was very kind and helpful. We have previously had only bad experiences with heating and cooling repairs/installs. It has been so refreshing to have Polestar provide affordable rates and quality service through skilled workers like Larry. Update: James came today and addressed some concerns we had about the unit. It made a sound we thought was strange, but all was actually working fine. James helped educate us on how to interpret that sound, how to verify if the unit is truly malfunctioning, and how to prepare the unit for possible extreme winter weather. I really appreciate the kindness and professionalism he displayed.

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  Response from the owner

  Thank you for taking the time to give such a wonderful review, Angela! We will be sure to let Larry know about your kind words. If you ever need anything in the future, don't hesitate to give us a call!

• S

  Susan F

  5.0

  We had a new sump pump installed by them and it has worked great. The price was competitive and the customer service has been amazing.

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  Response from the owner

  Dear Susan: Thank you for the wonderful 5-star review! We are happy to hear that you were pleased with our prices and our customer service. It says it in our name - "It's about the relationship" - and we mean it! Give us a call at 913-432-3342 if you have any other plumbing, heating or air conditioning needs in the future!

• D

  Dayane Garcia

  1.0

  I wouldn’t recommend Plumbing services. They came at my home to fix frozen pipes and they start doing the service before give us any estimates. They burned my trim faucet and left my house saying the pipes were not frozen anymore but my faucet would need a new piece to work again. They charged us $285 for defrosting the ice and told us that would return 2 days after to fix the rest. 4 days after the temperatures outside got warmer and guess what? My shower was working again without any repair. The pipes weren’t defrost by them and they never came back to fix my trim faucet. I called to the manager twice to ask my money back and they just don’t want to solve this issue. Take my advice. Don’t take their service. They have the worst customer service!

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  Response from the owner

  Dayane, thanks for your fair and balanced review. We are happy that we were able to help you out with your plumbing emergency. I wanted to note that we did return to your home and replace your trim that was damaged while thawing your frozen pipes, it just took a little longer than usual due to the high demand of frozen pipes our other customers were dealing with. Feel free to contact us if you have any other plumbing, heating or cooling needs.

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