Plumbing By Rick, LLC
Turner, San Angelo, TX

Plumbing By Rick, LLC Reviews

4.7 stars based on 85 reviews

Featured Comments:

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  Cameron R

  5.0

  After I had my water heater go out, i quickly googled and this was the best place that showed out. They initially gave me a 4 day wait, but got me in sooner since something opened up. The plumbers that came out worked quickly and were very professional. While the initial diagnosis didn't solve the problem they were able to come back out quickly to finish fixing my water heater. They were also patient enough to help with filling my home owners warranty to help with covering the costs. Taylor was the plumber that came out and did an amazing job. I highly recommend checking them out if you need any plumbing work done.

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  Response from the owner

  Hello, Cameron! We’re so glad you found us on Google! Thank you for being patient with us as we worked to resolve the problem! Our team is grateful for this amazing review you shared and we look forward to sharing it specifically with Taylor! Thank you for taking the time to share your experience!!!

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  steven nguyen

  1.0

  I called to have my water line fix due to leak at my restaurant on Friday feb 11, they came out fix the leak around 4:00pm. Payed 180$ for the fix. Friday night it started leaking again, call them Saturday morning to fix it again, they show up at at 3:00pm to fix it, they told us they need to turn off the water for about 1 hr to fix it. One of my employee ask them if then can show up Sunday to fix it instead, since we closed Sunday. If I would known they’ll will charge for Saturday, I would have them fix on Saturday. They agreed, show up on Sunday at 10:00am to fix leak, they finish the job in 40 minutes. They emailed me the invoice charging me Saturday and Sunday, 530$. I was told because they have to show up Saturday, I was being charge Saturday also. So I payed service for 3 days fix for a job of one day. Talked to the owner but nothing was done. I ended paying 700$ total. Doesn’t recommend them, they need to clarify the charges to the customers.

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  Response from the owner

  Mr. Nguyen, we spoke with you about your concerns regarding the Saturday charge but we will explain it here as well. When we went out on Saturday, we were there for an extended amount of time to discover why it was still leaking. We discovered that you have a rat infestation and they are chewing through the pipes. We have a picture to show proof of this. We were asked to come back on Sunday due to your restaurant being open. So, we did work on Saturday and again on Sunday. We truly value your business and hope that you can understand our decision.

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  Charlene Mitchell

  5.0

  This is my second review to leave about Plumbing by Rick because they continue to be the best! We had another blockage and also needed our garbage disposal replaced. They were here within a couple days and did an amazing job again. Once again, Carley in the office was so helpful, kind and kept me informed each day updating us. Our plumbers that came to fix our stuff were professional, quick, and so friendly. We really enjoyed visiting with them! We usually have Randy as our plumber and he is great also! Our dogs really love him, as he always remembers treats for them. This company is just an all around great company in every way! You can tell the employees love their job and the company loves their customers!

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  Response from the owner

  Hello, Charlene! This review is so special to us! It warms our hearts reading such positive feedback about our team from our customers. Your continued support of our business means the world to us! We love our team and we hope that it continues to show through their work! Thank you for taking the time to write this review and for rating our company 5-stars!

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