Plimpton & Hills Hartford
Brainard, Hartford, CT

Plimpton & Hills Hartford Reviews

4.2 stars based on 44 reviews

Featured Comments:

• G

  Gina R

  5.0

  I went to the 2 Brainard Road showroom. I purchased copper sinks a couple of years ago when renovating my master bathroom and worked with Vito Landolfi on various fixtures and options. I looked in the clearance room and showroom and into ordering and he was so helpful and knowledgeable. I highly recommend checking out their showroom, clearance room, and talking with him. He will help you find what works for you within both your budget and personal sense of style.

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  Response from the owner

  Gina, thank you for your kind words. Vito is a great asset to our team and we are lucky to have him. We hope to see you again!

• L

  Len Smith

  2.0

  My wife and I have visited Plimpton & Hills on several occasions and they have a huge selection of fixtures for kitchen and bath. It's a great place to understand what's available when it comes to styles, features and price. The showrooms are clean, well laid out and divided into fixture families, such as kitchens, showers, bathrooms and so on. It's a great way to understand all of your options. I would give the showroom a 4.5. What has been disappointing however is the behavior of their sales staff or "consultants" as one of them called herself. On the two occasions we have visited, the individuals with whom we spoke made us feel as if our questions annoyed them and displayed what seemed like impatience or indifference. It's not like we were asking them a ton of questions. We overheard one of the consultants working with a husband and wife and the consultant kept talking over the customer and not really appearing to listen. I would rate the sales staff a 2.0 for their unfriendliness as there seems to be a pattern, I know that P&H caters more to contractors and professionals and not to the average Joe. If that is the case, then don't open your showroom to the general public.

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  Response from the owner

  Mr. Smith, I am sorry to hear that this was your experience in our Hartford showroom. Please know that this is certainly not the level of attention and service we strive for. I very much appreciate you taking the time to offer your feedback and share your experience as it allows us to make improvements where needed. We do hope you allow us the opportunity to assist you in the future and again, thank you for your time.

• D

  David Feliciano

  5.0

  I came in to the counter for the first time when it was very busy, a woman named Colby helped me to find the right shower trim that I needed, she was the reason I'm giving this review..She was knowledgeable very bright and very quick with the service after taking my order she ran to get my items and was back within minutes! These five stars are for her excellent customer service. Thanks again Colby.

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  Response from the owner

  Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us — and we agree, Colby is an amazing asset to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again on your next project!

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