Platinum Home Services, Inc.
Charles, Fall River, MA
- +1 508-674-6935
- 644 Charles St, Fall River, MA 02724
- ThursdayOpen 24 hours
- OPEN NOW
Platinum Home Services, Inc. Reviews
4.4 stars based on 20 reviews
The technician Chris came to my home to repair my furnace which wouldn't ignite. He replaced the gas valve first still wouldn't ignite then he ordered a control board hey my furnace still wouldn't ignite. Then he had me call the gas company on a Saturday saying there wasn't enough gas coming into the home. The gas company came out and put a brand new meter on my home. After that the furnace still wouldn't ignite. Chris told me that my furnace had to be replaced and would cost me around $4,000 to replace because he could not figure out what was wrong with it. After all this I lost complete confidence I ended up hiring another company to come repair my furnace the guy walked in put a brand new igniter on in the furnace fired right up. I would not recommend this company to anyone as it seems they tried to take me for a ride.
Unfortunately the boiler and the AC in our mobile home failed all in the same year and we were fortunate to work with Platinum Home Services for both installations of a new Navien tankless boiler and a new AC unit . Thank goodness for Christine in the office and Chris our technician who are extremely professional, polite, knowledgeable and prompt. Platinum's phone is covered by an answering service and we were able to schedule service for the next day on the spot...how often can you do that nowadays...sometimes it is difficult to get anyone to call you back. The breakdown of the 2 major HVAC services in our home was made less stressful because it was handled by a top notch company.
Response from the owner
Hello Gail, We can’t thank you enough for the kind words about Platinum Home Services. Your review means a lot to us and lets us know we’re on the right track!
We called Platinum Home Services after our water heater failed. They sent someone out within a couple of hours to evaluate our situation. The technician was knowledgeable and advised us to replace our inefficient boiler at the same time as the water heater when we asked about a tankless system.The 2 day installation was performed by 3 very qualified and hard working technicians. After installation, they reviewed the new system with us. Christine, at the office, was most helpful with our paperwork and the Mass Save rebate we wanted to apply for. Thank you to the team at Platinum Home Services!
Response from the owner
Good Afternoon Nancy, Thank you so much for taking the time to leave us this amazing review.
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