Pipe Masters
Hind, Honolulu, HI
- Phone:
- +1 808-396-7473
- Website:
- https://shorelineplumbing808.com/
- Address:
- 820 W Hind Dr, Honolulu, HI 96824
- Hours:
- SaturdayClosed
- CLOSED
- Reviews
- Map
Services
Pipe Masters Reviews
5 stars based on 191 reviews
Featured Comments:
M
Marvin Taeza
5.0
Pipe Masters are a very prime example of an excellent business. Very professional and responsive from start to finish. I called them as soon as we had a little emergency at one of our properties, and their customer service handled it with urgency and reassurance. They even send out notifications for technicians arriving on site and arrive well within the estimated time frame. I got to observe the technicians complete the work, and they were very focused and direct with their service. Much mahalos to Ryan and Brian for taking care of us and keeping us informed along the way. And also to Arvin for making sure all the invoicing and details were taken care of! I'll say it again, Pipe Masters are a very prime example of an excellent business.
Response from the owner
Aloha Marvin, Thank you for sharing your experience on with a 5-star review. We appreciate the kind words and we're glad to hear that everything was done to your satisfaction. Thank you for allowing Pipe Masters to serve you and getting your drains flowing properly! Mahalo, Pipe Masters Ohana
G
Grant Shibuya
5.0
Had a major backup issue and upon inspection found that the main line out from the house had holes and was disintegrating. The guys informed me of my options and were very knowledgeable about the process of installing a new pipe using a hydraulic ram. Gave me a straightforward estimate and honored the contract. The crew was prompt and worked past the 8 hours every day. They handled all the problems that came up during the job. Very professional, efficient and courteous and everyone was on the same page. After the great job they did, followed up to see if there was any problems. No problems. 100% satisfied. Pipe Masters is the plumbing solution, from minor to major problems.
Response from the owner
Aloha Grant, Thank you for the 5-star review! We appreciate the kind words and your taking the time to share your experience. That means a lot to us! It was a pleasure to work with you and thank you for allowing Pipe Masters to serve you! Mahalo, Pipe Masters Ohana
D
Doug W.
5.0
With no hesitation, I would strongly recommend Pipe Masters! They were on time, professional, knowledgeable, and efficient. I especially loved their pre-visit communication (sending personnel profile, rating, and background) in addition to GPS tracking status. They provided transactional transparency - fully disclosing the cost of the work to be performed and additional costs for additional work if necessary. Finally, their customer service was epic. Pre and Post work follow-up made me feel valued, respected, and truly cared for. They made this experience feel like a family member was helping me.
Response from the owner
Aloha Doug, Appreciate the kind words and 5-star review. We appreciate you taking the time to share your experience. Glad to hear that everything was done to your satisfaction! Mahalo, Pipe Masters Ohana
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