Pioneer Heating & Air
Branch, Knoxville, TN

Pioneer Heating & Air Reviews

4.8 stars based on 1170 reviews

Featured Comments:

• A

  April Donaldson

  5.0

  Sutton E. Was on time, very personable, knowledgeable and helpful. He answered all of my questions and was very patient and kind. My issue was an easy fix (thankfully) and he explained it very well. Pioneer has always been helpful and and eager to assist us when there has been an issue or concern. I called this morning with a very limited time frame and they were accommodating and expedient.

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  Response from the owner

  Thanks April! We think Sutton is an amazing technician. Glad we could help.

• W

  Walt Little

  4.0

  Hunter repaired our HVAC unit today. He was polite, knowledgeable and professional. Answered ALL my questions in a way I could understand. Would welcome him back anytime. Only reason not a 5 star was because of the weekend service call rate. Had to go two days without heat. I know this was my choice, but that was just too much. Especially not knowing if I may have to wait til Monday for parts. Otherwise everything was great.

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  Response from the owner

  Thank you Walt for the input. We are thrilled you were happy with Hunter.

• R

  Ron Reid

  5.0

  Entire company on their game !! Very professional and covered all aspects of the job from beginning to end. Installation of new Amana condenser unit and coil very efficient and completed on schedule. Entire group of people at Pioneer from telephone receptionist to sales to field techs FIRST CLASS ! I would highly recommend this firm to everyone who needs anything done that they do in their listed services. The maintenance tech who performed the twice a year check of all systems was excellent and efficient. GREAT COMPANY.

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  Response from the owner

  Ron, we want to welcome you to the Pioneer family and we want to thank you for the kind words. Thank you from all of us at Pioneer Heating and Air.

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