Pierce's Plumbing
Bolling, Roanoke Rapids, NC

Pierce's Plumbing Reviews

4.2 stars based on 24 reviews

Featured Comments:

• J

  John Bailey

  5.0

  Had a broken waterline between the meter and the house. Crew was professional and efficient. This is our third project with Pierce's plumbing, I would recommend them.

• H

  Heather Ramthun

  2.0

  I was informed that I had a small leak in the front yard at my lake property, but I wasn't there to see it myself. I wanted to get it fixed ASAP, so I called Pierce's Plumbing. I told him that I wasn't sure what was going on, but it sounded like there was a small leak and I wasn't sure if it was something I was responsible for or if the county needed to handle it. It's a new property in a new city for us, so I was unaware the water meter was near the street instead of at the house. He was short with me, and treated me as if I was ridiculous for not knowing this. He was rude through our entire conversation. I told him I didn't live there full time, but I would be there Friday afternoon and all weekend. He spouted off something loud and fast, and then handed his phone to a woman who took my information. On Friday, I received a phone call from a different man who told me they were going to drive over and take a look. He was much nicer. I explained that I was in the car on the way there, but it would be a little while before I arrived. He said it was okay - they were 30 minutes away. When I got to the house approximately 90 minutes later, they were already gone, and it looked like there was a dug up area where the leak was. No one called me to tell me what was wrong or what they had to do to fix it. I had no idea if they just looked at it and left or if it was fixed. Weeks later, I received a bill for TWO HOURS of labor ($75 an hour) and $5.50 worth of parts. A grand total of $166.39. It's clear I was taken advantage of. There is no way they were there for 2 hours - his phone number and when I arrived there later makes that pretty clear. Overall, I'm just really disappointed. I have had my own small business for 4 years, and I've been in customer service my entire professional career. They're missing the mark in all categories. Do yourself a favor and pick a different company.

• T

  Tiffany Cox

  5.0

  They are very professional and know what they are doing.

More reviews (2)