Pieper's Inc
5th, York, NE

Pieper's Inc Reviews

4.4 stars based on 23 reviews

Featured Comments:

• L

  Leah Madsen

  5.0

  I was very pleased with the services I received. My sewer was plugged so they had to use the snake thru the pipe in the basement. It took less than an hour and they cleaned up any mess they made. They were very polite and professional.

• M

  M

  5.0

  Kristi is the front line support who understands the concerned caller. She is so professional and caring. The guys are wonderful for communicating the issue with the owner. They are efficient in problem solving. Jeff has continued to establish a top rated plumbing service.

• A

  Anthony Lollmann

  1.0

  Scheduled an appt. for the following day to clear some clogged pipes....they called the morning of the appt. to say an emergency came up and they won't be able to make the appt. Not a single person could come to at least check my problem? Apparently they have only a couple of plumbers available, or what? It's tough to find a business you can trust.... They responded with a post of their own, which you can read here. Problem is, when you try to call the number given on the posting....no answer. I've tried multiple times, but no answer. Judge for yourself, people who read this, but I'm not impressed by their ethics or attention to customer satisfaction. REAL customer satisfaction would have been to find a way to meet their spoken commitment (considering I took the day off of work and lost wages as well)

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  Response from the owner

  Hello Anthony...There must be some type of misunderstanding. I haven't been able to find any record or notes that you have contacted us for your plumbing needs. We try our best to take care of all our customers and take their satisfaction very seriously. Please call me at the office and I am sure we can figure out where the breech in communication might be. Regards, Jeff P. 402-362-7776............ Anthony, In response to your edited review I would like to add that we established that you never contacted us for your plumbing repair work. We contacted you after the negative review and you admitted that you called a different number and spoke with someone else. We DO take customer satisfaction very serious and it is very frustrating to have someone speak of us in a negative way when we have no history or contact with them. We answer the phone Monday through Friday 8:00-12:00, 1:00-5:00. I am sorry you had a bad experience with a DIFFERENT plumber, we would be happy to service your plumbing needs in the future.

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