Phoenix Home Services Inc.
Main, Fairfax, VA

Phoenix Home Services Inc. Reviews

4.8 stars based on 79 reviews

Featured Comments:

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  Dave Milton

  5.0

  Our family decided to build an addition for our house that would replace our large deck with a two-story sunroom, dining room, and large second-story balcony. We also remodeled our foyer and sitting room at the same time; this was a large and complex project. At the advice of our architect, we met with Phoenix Home Services to scope the project. Steve Bowes, one of the owners, was the project lead, and he stayed closely involved the entire time. Scoping went pretty quickly, as our wonderful architect had detailed plans - we met a few times at the house to confirm elements of the plan, and high-level choices for materials, and even met at the Pella window showroom to select windows together. This was our first time doing a project like this, and it was very reassuring to have so much involvement from Phoenix during this phase of the project. When it came time to sign the contract, Steve reviewed all the terms, in-scope work and materials, and anything that would be considered out-of-scope. This was in the middle of the pandemic, and despite supply chain issues and other uncertainties, I felt we came to a very fair agreement and were given an estimate for when the project would begin, which was several months out. This wasn't a surprise, and actually fit our own schedule very nicely. The payment schedule was also extremely fair, with a portion due up front as a deposit, and then scheduled milestone payments throughout the project - it gave me some reassurance that there was clear motivation to finish construction on time and showed that Phoenix had some skin in the game as well. As we approached the start date for the project, we had several touchpoints with Steve, and we were well prepared once things got underway. This is when we were first introduced to Les, who led the exterior crew - they built a fortress of an addition. I was concerned that these new rooms would feel less sturdy that the rooms they attach to, but it is incredibly well built and is as solid as any original portion of this house. As the exterior work progressed, we also got to meet Bob, the master carpenter, who led the interior crew. Bob is incredibly skilled at what he does, and we appreciated how patient he was with us as we changed our minds several times about the design of our interior work and the finishes and details. His work was incredible, and as funny as it sounds, we miss having him around every day! No project is without issues, though, and we ran into unforeseen problems with the design that resulted in a major change- we were faced with the prospect of having to remodel our primary bathroom unexpectedly. Steve handled this situation as well as could possibly be expected - he was able to get a bathroom remodeling crew assigned quickly, gave us a generous price for the labor, and put forth every effort to turn this change into a positive. The silver lining is that we got to work with Martin, who did an exquisite job on our bathroom - the attention to detail he had on our tile work was outstanding, and we're thrilled with outcome. As the project wrapped up, the team was great about managing our mutual punch-list for touch ups, fixes, and miscellaneous items. They finished on time, and the end result looks amazing; we couldn't be happier. We're not calling anyone else for the next project we do - Phoenix proved that they do great work, care about their customers, and delivered on their promise.

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  Response from the owner

  Thank you so much for the beaming review! We're so happy to hear that both our quality of work and our crews impressed. Our team thrives on satisfied clients and bringing their vision to life, so we're elated to know how happy you are with your addition and bathroom projects. Please reach out to us with any future questions or concerns, and have a wonderful day! - The Phoenix Team

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  Toren Beasley

  5.0

  We needed a new concrete driveway, brick walkway and brick stoop in an upscale neighborhood with a very picky HOA. Phoenix Home Services provided an outstanding level of service and craftsmanship. We literally had neighbors walking up into our front yard to admire the work. Clint, Steve and the Phoenix team are excellent designers and craftsmen. Phoenix masons are top shelf and the end product is of the highest quality. This was the best experience in our decades of home ownership. Many thanks to Phoenix Home Services.

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  Response from the owner

  Thank you for your review! We're so happy to hear you (and your neighbors) are enjoying your new driveway and step system. Please let us know how we can assist you in the future, and have a wonderful day! - The Phoenix Team

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  Pamela Donais

  5.0

  Phoenix Home Services is top-notch! The workmanship was excellent and the estimates for cost and project completion right on target. Steve and Clint were excellent to work with - very professional - and extremely helpful when we had questions. The crew was friendly, efficient, and extremely tidy - no mess at all to ever clean up. Would recommend Phoenix without hesitation and would never use any other company if we need any more work done.

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  Response from the owner

  Thank you for your glowing review! We're glad knowing how satisfied you are with our team and your new project. Please don't hesitate to reach out with any future questions or concerns. Take care, and have a wonderful day! - The Phoenix Team

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