Philbrick Heating, Cooling, Plumbing & Electrical
Portsmouth, Portsmouth, VA

Philbrick Heating, Cooling, Plumbing & Electrical Reviews

4.2 stars based on 120 reviews

Featured Comments:

• R

  Ronnie Hawkins

  5.0

  I just want to say that I SO appreciate Philbrick and the great service that you provide. My parents have used Philbrick for over 40 yrs. Because I live out of town, I have a sense of comfort when something goes wrong and there is a need for a service call. I previously had a management position for a large (75+ service vehicles) HVAC/Plumbing/Electrical firm in DC in the past, so I have some industry knowledge. I always engage with your techs & phone reps when there is a need for service either in person if I am in town or over the phone when I am not. All your staff is very professional & your techs are very knowledgeable & courteous. Keep up the great work & we will never call anyone else!

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  Response from the owner

  Hello Ronnie, we appreciate the long-standing relationship we have with you and your family. Thank you for this review!

• S

  Sarah Cantor

  2.0

  We used them for putting in a hot water tank last year and they have done HVAC/ furnace checkups. We also had them clean our ventilation system and install air purification systems. They did seem high with some of their charges but we are willing to pay for good service. Well after we spent a total of approximately 7,000.00 to 8,000.00 On their Services in a year and a half’s time, they were not good to deal with. DARA , who handles a lot of things on the phone for their company was extremely rude, defensive, insulting and unprofessional. We were quoted a price quite clearly for a gas line to be capped off behind stove area and then when they came out to do the work wrote a ticket for over twice as much. They would not take responsibility for one of their employees misquoting us and Dara was terrible to deal with. The techs even told us the ticket has been written wrong and they had to change it. We will never use this company again and will steer folks clear of them. So unfortunate what unprofessionalism and a lack of business integrity and responsibility can do to a business’s reputation!

• D

  Davida Griffin

  3.0

  Very professional mechanic but after I paid for the service call, purchased the needed shower valve $$....the estimated hourly rate tripled in two days. Too expensive😳 a 1k job! Declined the the service repair. Merry Christmas to us!😞

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