Performance Air Conditioning, Electrical, & Plumbing
Haines, St Petersburg, FL

Performance Air Conditioning, Electrical, & Plumbing Reviews

4.7 stars based on 793 reviews

Featured Comments:

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  Tracy Hollis

  5.0

  Nick was great with plumbing. Ray and Curtis were great with electrical. Great work. Ray brought several electrical issues to my attention. Very happy to feel that I got a quality job and I know I won't have issues down the road. Thanks to Performance for great job.

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  Response from the owner

  We can’t thank you enough for your generous comment and rating, Tracy. Nick, Ray, Curtis, and the rest of our team truly are extraordinary. And it’s feedback like yours that motivates us to continue working hard! We appreciate your support and hope you'll recommend us to your friends and family!

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  Tracy The Teacher

  1.0

  The Latest update! 1/3/2022 I contacted Performance Air Conditioning, Electrical & Plumbing Saturday morning using the preferred customer number- I pay for their service contract. I spoke with Laurie, who after hearing my softener was not working for the 3rd time in 3 weeks told me that someone would be at my house first thing Monday morning. I did not hear from anyone until 10 am when I was informed that no one was available to service my machine. They said they would see what they could do, and told me they would call me back in 10 minutes. It is 5:44 pm and no one has bothered to contact me. Customer service with this company is a joke. My water softener doesn’t work. I have spent thousands of dollars and could not be more unhappy with the whole experience. Update- they called me just now telling me that I didn’t answer my phone when they called to tell me they were coming out today so they took me off the schedule. I have no missed calls from anyone. Don’t use this company, they are terrible, but I’m stuck with them until they resolve the water softener issue. Update to my previous review: I have had nothing but problems with the soft water system they installed 2 weeks ago. It is Christmas Day, I have company, I had signed up for the premium service plan and no one is responding to my pleas for help. My softener is not working for the second time in 2 weeks since it was installed. It’s not working yet again: The water is so salty, it’s disgusting. I have no water to cook with and I shudder thinking how nasty it will be to shower in salt. I spent thousands of dollars to try and get the job done right and I could not be more dissatisfied and disappointed in the product and service. Do. It use this company. As soon as I can get out of my contract with them, which has done me NO GOOD, I will. Austin and his team did an amazing job installing my water heater and softener. Professional from the start, great communication. I couldn’t be happier. Thank you!

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  Response from the owner

  Hi Tracy, we’re deeply sorry you had this experience. We are so sorry that there has been some on-going problems with your soft water system. Please contact us at your earliest convenience so that our team can find a way to make things right. We appreciate you taking the time to provide feedback, and want to make sure we deliver the quality service you deserve.

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  Michael Young

  5.0

  Beau E. contacted me within 1/2 of his arrival to confirm my location, and ask for detailed directions through trailer park. Once there, he was extremely friendly, greeting me with a smile and a handshake and we immediately walked back to look at the unit. Soon after, Beau pointed out the issues, explained my repair/replacement options. He quickly performed the repairs which I opted to have done and also replaced the batteries in the thermostat inside the trailer. Overall my experience with Beau E. was professionally handled by a friendly, gentleman. He even befriended my dog!

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  Response from the owner

  Hi Michael, we’re thrilled to read how pleased you were with us. Kudos to Beau for taking such great care of you from start to finish. Comments like yours help our business grow and thrive to continue delivering superior service for years to come. Thanks for choosing Performance Air Conditioning, Electrical, & Plumbing, and we hope we’ll see you again very soon.

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