Payne Plumbing, Heating and Air Conditioning
Cayuga, Waterloo, NY

Payne Plumbing, Heating and Air Conditioning Reviews

4.6 stars based on 11 reviews

Featured Comments:

• J

  Justin Frank

  5.0

  Reliable company that does quality work for a good price. We had them install HVAC system and installing another for us soon at a different location. They arrived on time and job was completed on time. They are responsive and follow up on any potential issues related to the job and stand by their work.

• L

  LeeAnna Hernandez

  1.0

  I hired Payne to come install a new digital thermostat and run a wire from my existing furnace to the new thermostat. They charged $615 for this service. They add on a service charge to “inspect” the furnace if they were not the ones to install the furnace. $100 just to walk through the door. Will not hire again and will advise others to not work with them unless you have money to burn on added fees.

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  Response from the owner

  Leeanna, As we discussed on the phone today 1-7-2022 about the service you received on 9-20-2021. The $100 you referred to walk through the door was the $87 service call to travel to your home, diagnose the issue and provide options to resolve the issue. We provided 2 options to solve the issue and performed the repairs. When we talked on the phone and you were wondering about the pricing because a relative had a similar but not the same service. The service you described was having a thermostat installed and they paid less than you. Please remember that your service included a new digital thermostat, a new wire from the existing furnace to the new thermostat and a full safety inspection to system that has not been serviced in quite some time. To compare the service you were provided and the one your relative received is definitely not an Apples to apples comparison. The cost of the services you have been provided were quoted to you on the phone and again in person before the service that was provided. If you have any further questions please call me on my cell phone 315-418-8313. Thank you, Christopher Payne Payne Plumbing, Heating and Air Conditioning

• S

  Sam

  5.0

  They did an such a great job. We had problems with water pressure, old corroded pipes, old hot water tank and old water filter system. They fixed and replaced everything within a day of giving us an estimate. The price was good. They were very professional and friendly Would highly recommend. Thanks again.

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