Paschal Air, Plumbing & Electric
Maestri, Springdale, AR

Paschal Air, Plumbing & Electric Reviews

4.9 stars based on 2822 reviews

Featured Comments:

• J

  Jeremy T

  5.0

  Recently i purchased a home and while the inspector told us the HVAC system was older and should be replaced in the next 5 years he neglected to mention the indoor coil was quite literally nearly rusting away. I discovered this through a clogged condensate drain line full of rust. Additionally after moving in we learned it was impossible to correctly maintain the temp in a two story home with just a single stage non-zoned system. It was either too hot upstairs and freezing downstairs or the exact reverse. I tried endlessly to open/close floor registers without success. With a thermostat located at a single point in the house you are just never going to get a multi level house comfortable everywhere So after unclogging the drain and contemplating our ability to put on extra clothing while traveling up/down the stairs, i set about looking for a replacement system to solve our comfort problems. So i called for an estimate on a complete replacement with zoning. A representative from the company came the same day i called actually. I explained the problems i was having and they went about examining my current system and how to design a replacement to solve my issues. He gave me literally 6 different options that would have all solved the problem. The options varied in equipment, brand, strategy and of certainly cost. He didn't try to push one brand over another and i felt he answered all my questions honestly and throughly. After receiving the estimates and getting over a little bit of sticker shock i went about researching every option presented. As i thought through and researched the equipment options, i realized there was an opportunity to raise all the ducting up closer to the ceiling and create a huge usable space. As you can see from the before and after pics the ducting was placed close to the floor in a room with 11ft ceilings. Raising the ducting basically gave us and entire extra room within our home. Since all the ducting had to be replaced to create the zoning it just made sense to raise it. He revised the estimate to account for my request and it literally was an easy choice afterwards. The before Photos show the room is basically unusable for anything and after raising the ducts it is a HUGE storage space or Archery range or Bowling alley or Craft room for my wife? IDK, but it is SO SO much better than before! You can walk under nearly every duct without touching it. The total job took approximately 3.5 days in all which included a least one thirteen plus hour day! The guys were professional the entire time, arrived on-time, and let us know the status throughout the process. Was it flawless? Well for the most part ... actually pretty much. There were only two small mistakes. One was a simple setup issue on the zoning within the thermostat and they fixed that the very next day. The other was two ducts were flipped between zones which required about an hour or so to resolve a day or so later. With completely redesigning 21 separate supply ducts into 3 separate zones, three separate returns, flipping the units orientation, raising all the ducting, and everything else involved i honestly expected many more issues. The job was huge and i expected lots of small issues and literally there were just these two small things that went wrong. They fixed those promptly within just a day or two so it wasn't anything to fuss over. The result is my wife now feels comfortable in every single room in our home. Happy Wife Happy Life! More than that though this is honestly how the home should have been from the very beginning. These installers did a great job throughout the entire time. On that last thirteen hour plus day i offered to the guys i'd order them some pizza. They declined which i think they later came to regret. In fact that's the only regrets i think were felt during this entire process!

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  Response from the owner

  This is why we do what we do, to empower our customers with the knowledge and expertise they need to make informed decisions for their homes. Simple as that. We are so thrilled to hear of your positive experience, from start to finish, Jeremy! We know investing in your home can be a daunting task so our team works hard to ensure a smooth and easy process. From the entire team, thank you for choosing Paschal and we happily stand ready to assist in the future for any HVAC, Plumbing, or Electrical needs!

• W

  William Mosier

  5.0

  Solid customer service experience with this company. We had some issues and questions following our duct cleaning service and the company was quick to respond. They scheduled a follow-up consultation and addressed our concerns at no additional charge. Ryan was patient and informative explaining the system set up on our newly-purchased house and options to maximize efficiency and air quality.

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  Response from the owner

  We work hard to provide our customers with the knowledge and confidence to make informed decisions for their homes. Our team is thrilled to be able to help walk you through this process and stand ready to assist you in the future with any concerns or questions! Thank you for the 5 star review, William!

• S

  Shane Ferguson

  5.0

  I called them this morning. Receptionist was super friendly and scheduled somebody to come out today. Michael Harrington and his assistant came diagnose the drain clog problem brought a big ole monster machine. cleared the clogs ran a water test for 10 minutes no problems everything is good. they did a great job highly recommend them price was also fair.

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