Pappas Plumbing LLC
Bend, Baltimore, MD

Pappas Plumbing LLC Reviews

4.5 stars based on 6 reviews

Featured Comments:

• E

  Eric

  5.0

  Tory and his team were great to work with. Extremely responsive, professional and very knowledgeable. Thank you for taking the time to fix our hot water tank and staying until the job was complete. We will absolutely give you a call if we have future plumbing needs, and you’re the first on our list to refer to friends and neighbors. Thank you! -Eric & Paige

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  Response from the owner

  Thank you so much !! We really appreciate it.

• M

  M Rankin

  2.0

  It is important to know that if your home warranty provider dispatches Pappas Plumbing LLC to your home, your warranty request will not be a priority. My limited experience with Pappas Plumbing LLC (for a second opinion) included a lack of communication and scheduling issues (8hr service window and no call no show after 8pm - unacceptable). None of these issues, which were brought to the attention of the owner, Tory, seemed to be of concern. On a positive note and the reason for two stars as opposed to only one star, Tory demonstrated the ability to deal with an exhausted, frustrated, and dissatisfied homeowner with kindness. The takeaway... over communication is always better, it keeps the homeowner in the loop and builds confidence that their service request is in capable hands. Ultimately, I reported my experience to my warranty company and went with another plumber.

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  Response from the owner

  We do try our best to reply to all calls and messages as quickly as possible and provide the best possible options for scheduling. Our service windows are dependent on current jobs, location and level of work. Thank you.

• J

  Jr Britt

  5.0

  I would have preferred that my job was done the same day that they came out but I can say they are worth the wait they changed my water heater in less than two hour worked with me on the price for extras and most importantly to me they actually clean up their mess 10/10 will definitely use in the future