Pacific NorthWest Pump Service & Sales, LLC
Lacey, Lacey, WA

Pacific NorthWest Pump Service & Sales, LLC Reviews

4.1 stars based on 16 reviews

Featured Comments:

• N

  NELL

  5.0

  I called Mark a handful of months ago because his business card was on my water softener tank from the previous home owner and I thought I needed my system repaired or replaced. Mark came out and took a look and let me know that I’m actually just a ding-dong and needed to add salt to the tank (😂). He told me what to do, and told me to call him if adding salt didn’t fix my issue. On his way out he noticed that my well pump switch was missing its cover and ran out to his van and grabbed one for me and put it on. When I asked what I owed him he told me just to call him if there’s still an issue after adding salt! Which there wasn’t! Fast forward to today, all of a sudden I didn’t have any water coming from any of my faucets. He explained that the little pipes coming off the well pump switch tend to freeze since they’re so small, and that I could try putting a heat gun to them and then leaving a space heater next to them while it’s this cold out. Once I applied the heat I heard a click and then a trickle, just like he said I would, and like magic my water was back! Once again I told Mark I’d call him when I have an actual problem that I need fixed and need to pay for. It’s not everyday a business is so responsive, so friendly, and so generous with their time that they help you fix your own problem for free and do it with a smile. Once again, when I actually have a problem I can’t fix I’ll be calling Mark, because seriously, what a nice thing to do. Twice!!

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  Response from the owner

  What a nice thing to say, Thank You!!

• j

  john dinglasan

  5.0

  Mark is awesome! He fixed my pump problem in less than two hours. He is very informative when it regards to my water pump function and maintenance needed. He is very honest, price of the service is very reasonable. I will surely hire him again without a doubt.

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  Response from the owner

  John it was our pleasure to be able to help you! I love to see that who we are and what we stand for is conveyed in our service! Thank you! Elizabeth

• W

  Willow Scintilla

  2.0

  Honestly really nice people with a lot of useful information and knowledge but there was no talk of prices for a diagnosis/ seeming estimate until the very end when we were given a bill for 170$ an hour or so and they had been there for 2 something hours to tell us all the ways it could possibly maybe be fixed. Again great service but felt really sneaky with the pricing / no transparency.

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