OneCall Plumbing Heating & AC
Sampson, Houston, TX

OneCall Plumbing Heating & AC Reviews

4.6 stars based on 646 reviews

Featured Comments:

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  Armando Arteaga

  1.0

  DO NOT HIRE!!!!! I had a technician come "inspect/diagnose" my unit MARCH 23, 2022 as I had a burning scent the night before. He came in and within two minutes informed me that the blower was burned out. So he quoted me $985 for a replacement. He had me pay at that moment and then departed. I have never had to pay for a service before having service performed. A different technician was sent out an hour later and replaced the faulty motor to the blower. The unit still did not work after completing the job and the technician proceeded to try and sell me a new furnace for $4,500 dollars as he did not advise replacing any other parts. He then said replacing the furnace was a bad move as my unit is oversized for the size of my house and he proceeded to offer and sell me a brand new unit for $16,700. I was taken aback and stated that I would have to think about that before making a decision............ I quickly called another HVAC contact (Air Mart of Texas LLC) that my architect boss recommended after sharing my experience with ONE CALL. The other HVAC contact came out and did a full diagnostic. Said the AC/Furnace unit was large but that it was still in good condition. The new HVAC contact replaced the circuit panel for $300 and that is all that needed to be performed to have my unit work.

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  Response from the owner

  DO HIRE US ! HERES WHY! We are honest and professional for 32 years! OK The motor was burnt and we both agree , We installed the new motor and found he had 2 issues and why his motor had failed ?The problem started that circuit board failed due to short cycling meaning the unit turn off and on due to an oversized 5 ton system causing moisture and mold issues in his duct work! that being said : a 1400 square foot house that normally would have been 3 ton system so in closing we do not like giving bad news and extra costs but we were obligated as being honest and informing to you as licensed contractors . customer care has been trying to reach out to you and of coarse I'm involved also , so we can resolve this issue Sincerely Edgar Connery President

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  Moses Olvera

  5.0

  I have used One Call for 15 years and never have been disappointed. I have had them install a 10 ton unit at the private club that I manage and service both of my homes. The technicians Bobby and Christian have always been polite and professional. Exceptional work and very transparent in our conversations.. I highly recommend their services and will continue to recommend One Call. Great work, gentlemen

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  Azime Saydam

  5.0

  OneCall Plumbing Heating & AC company is a very good and reliable company; we have had three great experiences with this company for different problems in the past five years. They answered my phone call right away and scheduled my request as soon as possible. The company has a great customer service. Our third experience with this company was with Bobby who is very professional and caring person. Bobby explained the problem in detail and did a great job fixing it. Bobby is a very knowledgeable and skillful technician. We highly recommend Bobby and the company.

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  Response from the owner

  Thankyou so much for the 5 stars, means alot too me and our staff we work hard everyday in customer service and make sure we are updated with new technology celebrating over 30 years with service after the sale ! Sincerely Bobby

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