On Time Experts
National, Garland, TX

On Time Experts Reviews

4.8 stars based on 2486 reviews

Featured Comments:

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  Tina Lopez

  5.0

  The service was absolutely great! We had a sudden clogging problem throughout our house at about 9 pm. Googled some companies and my wife found this one, we made an online request and by 7 in the morning Ms. Dana called and made sure we were scheduled for that day. From the start Ms. Dana set the bar as she was so warm and patient. She did warn me that they didn’t have service windows per se but that we would for sure be seen that day. They have a dispatcher call and let you know that the service technician is or will be on their way, but 2:30 pm I still hadn’t received a call so I called them to make sure we would still be seen. Again, Ms. Dana answered and told me there had been a few emergencies but that were next in line. About an hour later, Mr. Kirk arrived and was very respectful and professional. He explained a few things to my wife and I and fixed one of the issues we’d reported. We were impressed with the professionalism and knowledge so we bought a membership, which means we will most definitely be using them again.

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  Response from the owner

  Thank you very much for your generous comment and rating, Tina. Kudos to Dana and Kirk for taking such great care of you! We are so glad things went so well. It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. From our family to yours, thanks again for choosing On Time Experts.

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  Thadd Jenkins

  5.0

  I had a very professional and pleasant experience using this service. Collin, the technician, was on time and very courteous. He was here to perform a system evaluation. Before starting, Collin explain the process that it would be going through. He also asked if we had any questions or any issues we’d like him to be aware of before starting. Collin did a very thorough evaluation of our system including the ducting. This actually took a while as he was very thorough. Once he had completed, he walked through a few pictures that he had taken of the issues he had found. And explained what caused the issue and his recommendation to fix or correct. At no time did I feel I was giving being given a sales pitch. Looking forward to using this service the next time I feel it’s needed.

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  Response from the owner

  Hi Thadd, we’re absolutely delighted to know that we could be of assistance. Kudos to Collin for taking such great care of you! Your 5-star rating truly means a lot to our team. From everyone here at On Time Experts, we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon.

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  Travis Hill

  5.0

  Mike and Adrian came our and replaced my entire HVAC system for my home. They spent almost 11 hours at the house making sure everything was exactly right. And before they left they made sure it was running well and gave me a full run down of the new system. They answered every question I had with patience and care even after such a long day. I really appreciated their work and customer service. And I’m thrilled with my new system

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  Response from the owner

  Thank you so much for both choosing our company and for the 5-star review. We are proud to be doing what we are doing, and we are glad to see that reflected in your experience. Please let us know if On Time Experts can be of help to you in the future!

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