Oak Hill Plumbing Co
FM2001, Buda, TX

Oak Hill Plumbing Co Reviews

3.2 stars based on 6 reviews

Featured Comments:

• A

  Anne Balloon

  1.0

  My neighbor hired Oak Hill Plumbing to replace a bathroom sink shutoff valve, a service they provided just last week at a cost of $190. I needed a new shutoff valve for my kitchen sink, and I thought $190 sounded reasonable, so I called Oak Hill Plumbing to do the same for me and also install my new kitchen faucet while they were here. The guys arrived (one was the owner) and they quickly told me that the valve replacement would be $198 and the faucet install would be almost $400! I said, “actually, just do the valve replacement because I can replace the faucet myself”. Then the owner says, “If you just do the valve replacement, then it will cost you $289.” Huh?!?! What?!?! I told them they did the exact same thing for my neighbor last week for $190, so why the discrepancy? (No real response). Then I said, “this doesn’t feel right to me and I’m not going to hire you to do anything.” Then the owner says, “okay, well that’s $89 for the service call”. $90 for a 10 minute conversation that could have happened over the phone. This felt really sketchy and dishonest to me and I would in no way recommend hiring them.

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  Response from the owner

  We appreciate your feedback, Anne. If you would like to discuss your experience further, don't hesitate to reach out to us at (512) 892-2254 or [email protected]. We would love the opportunity to resolve any issues.

• R

  Russell Solis

  1.0

  I called these guys to do a service for me (I don’t see the point of writing all the details as it’s just going to be my word vs the owner who wasn’t even there) and basically this service was not provided. They came out, with their equipment, and gave it a 30-45min try and did not succeed. I read a bad review about these guys on Facebook so I made sure I was there to watch them work. After not being able to provide the service they quoted me for, they then asked for the $585 agreed upon amount. I said I didn’t feel comfortable paying that as they didn’t achieve what was set out, and they were only there for 45 minutes, spending most of their time cleaning their brand new equipment.. Their master plumber Grant then started to talk down to me, belittle me, and got quite ‘animated’ to say the least. Extremely unprofessional. And when I talked to the owner he wasn’t much better. His only response was that I agreed to the price and that they were going to run my card, regardless of what I wanted. I offered to meet him in the middle at $300 (because they at least came out and tried), and that I wasn’t comfortable with him running my card because the task wasn’t completed. Renee, the owner, flat out said he would be running it regardless of what I wanted. I’m sure if these guys show up and the job is simple, or there aren’t any ‘curveballs’ thrown their way, they might get the job done.. If there is an issue they will lie to you and charge the full amount. Good luck people reading this review!

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  Response from the owner

  Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark. Please reach out to us directly to discuss further.

• B

  Brett Van Voorhees

  5.0

  These guys were recommended to me by a friend and he was spot on. I couldn't be happier with this company! They have gone out of their way to accommodate my needs and work around my schedule. They are the perfect size to be extremely efficient while still providing personalized service. Their work was efficient and their price fair. If you want great service at a reasonable price these are the guys that I would recommend.

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