NOVA Basement Finishing
Lee, Arlington, VA

NOVA Basement Finishing Reviews

5 stars based on 14 reviews

Featured Comments:

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  Alexandra M.

  5.0

  Pavel and his team were outstanding. We couldn't have asked for a better experience with our basement project. Pavel's pricing was clear-cut and easy to understand and there were no surprises or adjustments to the scope of work on his end throughout the project- he included everything in his price up front. He made sure every time we made a change to the scope of work, the pricing adjustment was outlined clearly before the change was finalized. One of the greatest things: He is incredibly organized and runs his entire project based on a detailed project plan and Gantt Chart, with every little task outlined to the exact date the project is planned to be completed and he STICKS to that schedule. Each time we changed the scope of work, he updated and sent me a new Gantt chart that reflected the change in scope and the new completion date so I knew exactly when to expect each part of the work and what our responsibilities were in the project. The project only ever varied by 2 days at most. This was amazing! Pavel and his staff are incredibly detail-oriented. Everyone on his team was incredibly friendly and professional, and went above and beyond to answer all of our questions and make sure we understood every step of the process. We weren't the easiest clients- we made a BIG change to the scope of the project in the middle of the construction, greatly altering the layout of the project and as a result, altering much of the framing, plumbing, electrical, cabling, etc that Pavel's team had already done. Pavel was great about it- he adjusted the price very fairly for the changes and didn't miss a beat on the project. In spite of all the changes and the fact that we threw off his carefully planned project schedule, he adjusted his contractors and they kept moving smoothly. Pavel was so responsive - anytime we had a question, he responded very quickly and was very transparent. He was incredibly helpful throughout every step of the process. And the quality of the work was outstanding - everyone who sees our basement raves about how great it looks! The outcome was phenomenal. We are so happy with the work. We would recommend Pavel and his team to anyone considering having their basement done/remodeled. We had a fabulous experience with them and are so happy with our new basement!

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  lillie simpkins

  5.0

  Basement Remodeling is a very professional group. We were impressed with the company from the initial consultation to the finished job. Each contracting team that entered our home was respectful and they always left the work area clean. Weekly communication with the Senior Project Manager was excellent and I am sure help to make the project run smoothly and completion on time. When we had questions they were address immediately. My husband and I were extremely please with the company and how they handled the project especially with the Covid-19 protocols they had in place. We did not have a walk-out basement, so they entered through the living quarters. We seldom saw the workers, we just heard them working. It was a comforting and enlightening experience and we are very pleased with our finished basement and the team that put it all together for us. They are the best and I highly recommend them.

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  Ana Santanello

  5.0

  Having had work done to our home in previous years we had never been confident to pass along any referrals, until now, with ACH group basement remodeling!! We had noticed their advertisement posted on someone's lawn from walking around the neighborhood. We decided to give them a call after we had other contractors either ghosted us (blow us off) or by giving us the runaround. ACH Group was different right from the start. We had a senior design consultant (Tom) come by to see the space and hear our vision. He was able to give us an estimate that same day. We never felt any pressure. Start date we met with the Project Manager (Eric) and his team. Again we went over our vision and discussed our goals with the limited and complicated space we have. We live in an attached, 864 sq foot home built in 1939. The home definitely comes with its issues on space coupled with our goals, we knew we were in for a hell of a ride (many of them due to city permitting issues, not ACH). As with any project problems arise but the solutions to the problems actually made the space even MORE amazing than I could have envisioned! Who would have thought! We are so incredibly happy how the space turned out. Eric the lead project manager is absolutely someone with a gift. My husband and I joked how he can make anyone feel pretty zen after speaking to him. He would explain things to us in detail, he was understanding if we felt frustrated and only to reassure that all would be well and it was. Just shows us how confident he is in his team to deliver something really spectacular. We should also add that they are probably the only company, due to their vast experience and organization, who would have been able to navigate the city code, permitting, issues and be persistent and creative to work through it with us. The contractors were all so great and worked extremely hard. Never did we ever feel anything but pure kindness and professionalism. My only problem with ACH Group is that I can't hire them for remodeling upstairs! Guess that is what makes them so wonderful with what they do. We strongly believe they were the only ones to navigate our project to the quality it had come out to and in perfect time. My advice to anyone is if you need your basement remodeled go with ACH and stand out of their way! Sit back and let them do their thing as they are top notch. 5 stars all the way! Joe and Ana

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