Northwest Plumbing Heating
Main, Chadwick, IL

Northwest Plumbing Heating Reviews

4.7 stars based on 15 reviews

Featured Comments:

• G

  Garith Shinkle

  5.0

  I left a non-emergency voicemail over the weekend about my well not working, not expecting to be prioritzed. At 730 AM on Monday there was a plumber in my well pit. By 11 AM they had already pulled 180' of pipe and replaced my pump. Very pleased with the service hopefully I don't need them again.

• A

  Annette Rose

  1.0

  I have previously not had any issues with this company. They had always been great. I called on 2/16 at 10 AM because my bathroom drains are all clogged. The receptionist said that they were installing a furnace that day, so she didn't know if they would have time. That's fine, no big deal. I called on 2/19 at like 930 AM to see if anyone could come fix it. I was told "Well I haven't talked to anyone, but I know they have to install a water heater so it might not be today". I replied with, "well can you tell me a time or a day that someone might be able to assist me?" the lady said, "no im really not sure." By this time, i was pretty irritated. They have had my service ticket for nearly 24 hours and made no effort to prioritize a simple drain unclogging. Okay, fine, whatever. Finally, at around 1130 that day, I get a call saying that someone will be out " sometime this afternoon". Finally. So I rearranged some things in my schedule. 530 PM rolled around and no one showed up or even called. I can't tell you how angry I was. Worst customer service ever. I will never do business with these people again. i just want drains that drain. Is that so hard.

• S

  Sara Bytnar

  5.0

  My water heater problem was fixed in a timely manner. Ryan did a great job! Great service and friendly staff! Will definitely use them for future needs.

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