Norfolk Utilities Department
Monticello, Norfolk, VA

Norfolk Utilities Department Reviews

2 stars based on 62 reviews

Featured Comments:

• A

  Adam Kobyshev

  5.0

  Ok, yesterday I said, if those guys will turn the water for me tomorrow, I’ll leave a positive review! Holy dolly, it happened😂 I moved to Norfolk and needed to create my utility account, I did it Thursday morning, they said to email photo of ID, I did, no answers or confirmation, I checked reviews and I was shocked, so many negative reviewers, but I understand that usually positive opinions are not shared, only if you have an issue, so Friday morning I called about 8 am and said I need water, give me any update on my account, the lady said she scheduled me for today, wait for your guy from now to 3:30pm. I swear, after all of those reviews I was afraid I ain’t get any water by Monday, but guy showed up about 1pm. I hope company changed their philosophy and everybody experience the same fast service I did! Good luck guys!

• a

  ashley hines

  1.0

  I’ve been trying to establish water service on my home for the past 5 days. Everyday it’s a new reason why it’s not on. Their employees do not seem to be on the same page. I waited 5 hours once for a technician to come because I was told I needed to be home. When I called back I was told the technician was done for the night and will start back up in the morning... again never showed.

• B

  Brenda Wilcox

  5.0

  We bought a house and completely forgot to start service for water. When we got there we were helped immediately. The lady said the water will be turned one withing 24-48 hours. Its been less than 24 hours and we have water!!!! Thank you! They were so nice and so quick!!!

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