Neiheisel Plumbing Inc.
Springs, Erlanger, KY

Neiheisel Plumbing Inc. Reviews

4.7 stars based on 29 reviews

Featured Comments:

• J

  Jen McIntosh

  5.0

  Neiheisel plumbing exceeded all of my expectations! I recently called them about an issue with 2 of our toilets. They came to my house promptly and diagnosed/fixed the issue in under an hour. Extremely friendly guys as well. Anytime in the past that I’ve needed work done on anything in my home, it is stressful, but the Neiheisel team made this experience quick and easy! I would highly recommend their services! If I ever have plumbing needs, I will not hesitate to call them!

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  Response from the owner

  Thank you for your kind words. Do not hesitate to call if we can be of any assistance.

• C

  Colleen Maynard

  1.0

  This company does awful work, and they are very unresponsive. They also reach out to you a year after they did work at your house and say "we were doing a little housekeeping and noticed you still have an invoice that has not been paid". I called them back and left a vm questioning this because I always pay my bills on time, and if I'm not in town at the time of service I call with my credit card info, so I wanted someone to call me back and discuss this ( and I was not happy to get a call about a year old bill they had just found). No one returned my call....weeks went by. Then the water heater (that's 2.5 years old) started leaking, and I called and left another message asking for help. Their accounting person who got back with me ( I think she's the owners wife) was nasty, sarcastic, and down right rude. She told me I would have to clear up the outstanding invoice first and then we could talk about the leaking water heater. I was between a rock and a hard place, so I paid the year old invoice she said I owed and we moved forward. She scheduled an appointment for the following day. We were leaving on vacation, so I had a friend meet the plumber the following day. According to the friend who met the plumber at our house here is what the plumber said and did - The plumber looked around the water heater and didn't see any water and said it was fine. He was at our house maybe 5 minutes. I called the company the following day to get an update from them, and they said the water heater was fine. They charged me for the visit, and I paid the bill. On Sunday 7/28/19, I was in the basement getting a few coolers for a party we were having that afternoon and I stepped in water again. I walked over to the water heater and water was running and dripping out of the bottom, and from all sides, and flowing out of the top of the water heater. Water was all over the floor running into the drain. I called them immediately and their vm picked up because they were closed. I left a message detailing the problem, and as of 2:30 the following day - Monday 7/29/19 I have not heard a word from them. The water heater is under warranty and we need hot water, but absolutely not a peep from this awful plumbing company.

• P

  Preston Huey

  5.0

  This plumbing company is outstanding! Very friendly and knew exactly what they were doing. They worked quickly and now my kitchen and bathroom are in great condition. I would highly recommend Neiheisel Plumbing!

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