Neal's Plumbing LLC
Rae, Troy, IL

Neal's Plumbing LLC Reviews

4.7 stars based on 65 reviews

Featured Comments:

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  Tony Paolucci

  5.0

  I had them out before for a sewer issue. Let's call it a river of... One of the bigger named companies took one look and was out the door saying we'll call with an estimate, took 4 days. Tom did more than look and saw a cap had come off. Cleared the line and replaced the cap. Thankfully it want worse. This last time was a simple floor drain clog, but that drain serviced the house. Quick and doesn't mix words. Price was reasonable too.

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  Mercedes Orange

  1.0

  If I could leave no stars I would. I am all about using local businesses but will never use them ever again! 1. Tom (no mask entire time) shows up and walks right in without introducing himself 2. (Our water heater was leaking) Tom says yeah idk and starts replacing the water heater. Did not even know what's wrong with or try to see if the water heater needed to be replaced. 3. Does not make sure the pressure is released from the expansion tank (set at 75psi) starts taking it off water is sprayed all over the place and my husband had to ask are you going to clean it up. It sprayed so much water it was on our rafters, walls, all over the floor and items on our shelves. 4. He starts to to remove the water tank. We had worked hard on sealing and painting the concrete in our basement. He did not bring a dolly to help move the heater he drags it across the floor ruining our floor. He empties the water tank into our sump pump 3 ft away so water is all over the floor. 5. As the water heater is being hauled out he does NOT cap it and allows the water to run out all the way up the carpeted stairs and out our wood floor foyer. 6. he Decided to not cut the 12ft pipe and tries to carry down the stairs hitting the walls and then stops, laughs and says " I guess it is too long to make the turn down the stairs. Cuts it outside. he did not cut the pipe enough outside and cuts it over our sump pump Leaving shavings in our sump pump. 7. After he is all done it took my husband and myself 45 minutes to clean the walls, floor and the inside of or sump pump ( lovely calcium build up due to Troy water was all at the bottom along with pipe shavings.) 8. He never even tried to clean up his mess. Did not even bring a wet vacuum with him. Overall very very unprofessional!! By the way Tom (as he said) is the owner if that tells you anything!

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  Greg Miller

  5.0

  Used them several times. They will come the same day and not overcharge. They do good work.

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