Napps Cooling, Heating & Plumbing
Cotton, Longview, TX

Napps Cooling, Heating & Plumbing Reviews

4.6 stars based on 101 reviews

Featured Comments:

• M

  Michelle Galffy

  1.0

  I’m surprised to see the number of positive reviews due to my current experience with this company. I am new to the area and our contractor helped to set up the work to be completed by Napps. They wrapped a short outdoor pipe with weather stripping, placed a plastic piece around a valve box for a washing machine, and changed out a toilet and vanity (which we provided). The amount of time they recorded was 7.5 hours to complete these tasks. The time plus expenses recorded cost $1,161. I was shocked to see the bill, considering what was completed. I spoke with my contractor and he stated we shouldn’t expect to be charged for more than 5 hours. I called and spoke with Napps and was told they tried to fix the old toilet (which didn’t work) and I was being charged for that time also, but they would take off the cost of the parts that didn’t work. After more deliberation Napps agreed to also remove 2 hrs of the time initially charged. Although they did remove some of the initial charges I am still very dissatisfied with paying over $800 for such a small job. Buyer beware.

• B

  Bobbie Haygood

  5.0

  I called Napps on the Friday morning of the Labor Day weekend! I had a stopped up ac drain with water everywhere and had tried everything to fix it myself. They were so nice when I called and had a technician named JD at my house around noon the same day! Very polite, very kind and prompt. He fixed my problem quickly and told me how to avoid this issue going forward. I highly recommend this company and will use them again for any air/heat issues I have in the future.

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  Response from the owner

  Thank you for these kind words, Bobbie. This review for our HVAC service gives us encouragement to do more in our jobs. We hope to see you again in the future.

• J

  Jaron Bryant

  5.0

  Tech came to Tenaha diagnosed problem,had to go back to Longview and get a part and was all at ease and didn't take long either...Very Professional ...Will Refer...

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  Response from the owner

  Thank you, Jaron, for the kind words and for rating us with 5 stars. We appreciate your business.

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