Nadeau's Plumbing & Heating
Newport, VT

Nadeau's Plumbing & Heating Reviews

4.3 stars based on 15 reviews

Featured Comments:

• B

  Boating Videos

  5.0

  We used Jacques Nadeau as our point of contact for the installation of a new Hot Tub at our Townhome in Jay Peak. We're from the city in MA and expected to be taken advantage of and were not expecting good service or great pricing given that we're not local. We could not have been more wrong! Jacques was fantastic. His pricing was very good (better than others) and his communication and honesty was excellent. He was dealing with a manufacturing schedule that was at the whims of the covid pandemic and was up-front about his inability to give solid timelines (as he had enough experience with the frequent delays from the factories that he no longer could rely on them) Jacques was willing to take a deposit and let us cancel at any time if the timeline would not work for us (right up until the design was locked). He gave us a date that HE thought was realistic (longer than factory suggestion) and he met it :-) He did a great job of walking us through the various options; which ones made sense for this (very) cold climate and which features didn't really add value. All in all, a fantastic experience and I really felt that they wanted us to be happy and they wanted to do the right thing. Highly recommended

• F

  Farmer Pete

  2.0

  A plumber came out to check a water pump issue which decided to not act up at the time. I went over all the other plumbing issues I wanted fixed since he was there. He said an estimate would be sent soon. Weeks later and no estimate, I called, she said she'd get back to me. After not hearing back I called and asked for my deposit back. After not receiving a check I drove in to get it. They said a check had been cut - when they looked a check had not been cut so she wrote one right then. It cost me $110 for them to basically do nothing. I left with no invoice, no estimate, and the office staff could not have cared less about the whole thing. During the weeks of dealing with this company I called Fred's which came, sent out an estimate promptly, and within a couple weeks had all plumbing issues fixed. I will never give a deposit to another company again. The Covid situation can not be used as an excuse. If a company is backlogged or just taking longer then they should say up front or just decline taking on potential new business. Instead, they took my money and then just went silent. I'm revising the rating from 1 star to 2 stars only for the following 3 reasons. #1 They apologized but only after I'd posted my review. #2 I got a refund but only after I requested it. #3 They've been in business long enough to have known better and it shouldn't have happened in the first place. Hopefully they've learned from this experience.

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  Response from the owner

  Hello Pete, I remember you, and this is 100% our fault. I am sorry that you had a poor experience with us. As a company, we spoke about what happened to you and have made adjustments to our follow up procedures to ensure that this does NOT happen to someone else. We will strive to be better in the future. We understand your justified reasoning to never give us another chance. If you choose to give us a chance to make it up to you, we would welcome the opportunity to change your mind about our business. Please ask for Jacques Nadeau when you call and I will make sure that you are taken care of. For now, please know that we are changing to make sure how you have felt, will not happen to another customer. Again, we are sorry with our failure to assist you. I am glad you reached out and we could work out a way to refund you. We are glad you accepted our sincerest apologies and know we have changed our policies to make sure this won’t happen in the future. Sincerely, Nadeau's Plumbing & Heating Inc. Staff

• B

  Boofyre “Boofire” OG

  5.0

  Jeremy was professional and courteous. He explained exactly what he did with my boiler and how often I would need to have it services. I will definitely be calling them Nadeau's for all of my plumbing needs.

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