Mr. Rooter Plumbing of South Nashville
Hillsboro, Nashville, TN

Mr. Rooter Plumbing of South Nashville Reviews

4.9 stars based on 199 reviews

Featured Comments:

• D

  Daniel Sutherland

  3.0

  Had an initial inspection to discuss options regarding a shut off for my refrigerator. All went well and Ended up scheduling this service to be done a couple days later. Another technician (different than the person that came on the initial inspection), had come to install and told me this service could not be done and that the first person overlooked key details. Luckily we were able to find a solution with installing a in line valve that I already had on hand from a previous project. But still had to pay over $200 for the service after being told my initial service couldn't be done and for installing a part that I already had. Wasn’t the best experience but was content that they still took care of the issue I had. Would’ve been 5 stars if I wasn’t told the wrong information on the initial inspection. I might consider using them again but will be careful next time.

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  Response from the owner

  Hi Daniel, We would like to apologize for negative experience that you had with our crew. Each of our technicians are trained the same and follow the same values with the intention of remaining consistent with our customer. Unfortunately, we cannot claim that our technician are perfect and make no mistakes, therefore, we take full responsibility for the miscommunication between the 2 techs that had come out to you. Please keep us in mind for your future plumbing needs, we would be honored to make it up to you and continue servicing your residence hopping you will change you mind and gave us five star. Thank you!

• R

  Rachel Shearin

  5.0

  Mr. Sandro Kozul at Mr. Rooter of South Nashville comes highly recommended! Our family has a very hectic, busy schedule and Mr. Kozul not only called me to confirm our time, he waited for me to arrive home from work during rush hour traffic. He was extremely polite and respectful. He took his time to help figure out where our leak was coming from. He also called a coworker to confirm his findings. He came back out to fix the leak with the proper equipment after learning the leak was coming from the original piping in our yard. His communication and helpfulness to our problem was second to none. He also took time to check another plumbing issue we had inside the house. I will absolutely be calling ONLY Mr. Rooter for any of our plumbing issues from here on out. I am so impressed by this company. Thank you for hiring the best people with the best knowledge on how to fix! Give this guy a massive raise & don’t let him go!

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  Response from the owner

  Rachel, we are so happy to read such a great review about Sandro and his team. We are thrilled you are a satisfied customer and truly appreciate your business! We'll pass along your kudos to him. We appreciate you putting your trust in Mr Rooter!

• B

  Bruno DeLuca

  5.0

  I will absolutely use Mr Rooter again for any future plumbing needs. Scheduling was quick, plumbers were on time, courteous, and professional. They clearly articulated the problem, their plan of action, and the cost before getting to work. All work was done to my 100% satisfaction. I highly recommend them.

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  Response from the owner

  Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Bruno. Thank you for calling Mr Rooter Plumbing to be of service!

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