Mr. Rooter Plumbing of Middle Georgia
Parkway, Macon, GA

Mr. Rooter Plumbing of Middle Georgia Reviews

4.8 stars based on 293 reviews

Featured Comments:

• W

  William Bateman

  1.0

  I gave them one star only because I couldn't give zero. A few months ago, I had them come fix a leak in a pipe in my back yard. It took them three visits to finally fix the leak correctly and i had to fill in the giant hole in the ground they created myself. My sprinkler system worked perfectly before they worked on my pipes and hasn't worked since. On top of that, the incompetent worker that they initially sent to my house ran his truck into my house. A good 3ft X 1.5ft section of my attached carport's roof ended up inside his truck. Immediately after this, the driver told my wife and I that Mr. Rooter's insurance would cover the damages and that he would pay for the repair of the leak. He repeated this pledge over and over again ... until his boss showed up. When his boss arrived and my wife let him know what the driver had said, the driver said my wife was lying. This guy ran his truck into my house (he initially admitted it was because he was on his cell phone), lie to customers, called customers liars, couldn't fix the leak himself, and, not only does he still work there, they sent him back to my house to deny responsibility for the sprinkler system not working. My roof has developed at least six leaks and, because of one of those leaks, the ceiling in my main bathroom desperately needs to be replaced. I had the roof inspected the week before this incident (I just bought the house and needed the inspection for the insurance company) and there were no leaks at that time, so we know that the wreck caused these leaks. It's been almost three months. They have done nothing to repair my gutter system that was destroyed. They deny responsibility for my sprinkler system not working any more. They half-a**ed the repair job to the facia and the part of the roof that was inside of the driver's truck. And they have done nothing to fix the many leaks that the wreck caused. It has been raining hard every other week since the wreck, the water damage to my house from these leaks gets worse daily, this company couldn't care less about what they've done and seem to be trying to weasel out of their responsibility for fixing it. NEVER USE THIS COMPANY FOR ANYTHING!

  ---

  Response from the owner

  Mr. Bateman, I appreciate your issue. Unfortunately, we did damage the eve on the rear of your home with our truck. As soon as this occurred, I came to your home to inspect and determine what had happened. After assessing the situation, we moved the truck out of the way, and covered the area with a tarp to ensure no further damage was done before the repairs could be performed. We have taken responsibility for this damage, we have refunded the full amount of the water line repair that was performed, we hired and paid a contractor to perform work on the damaged eve and contacted our insurance company to file a claim. After making a claim with our insurance company we were informed that we needed to stop work on the property and that they would take it from there. I cannot, however, take responsibility for any other issues that you are having on your property that did not occur as a consequence of our truck hitting the corner eve of the home. I will be happy to give you the contact info for the insurance company if you have any questions for them.

• D

  David Johansen

  5.0

  All the staff that I dealt with were very professional and polite. Miss Pam, Wade, and Dalton worked to get us seen as soon as possible and were very detailed with their explanation of the service provided. Wade made me and my family feel reassured that everything was safe and advised us to our next steps.

• P

  Patricia Diemunsch

  5.0

  Cal from Mr Rooter came out on Wednesday when my hot water heater quit and replaced it on Thursday. Cal was so friendly and very efficient and got the job done without any problems. My hot water heater works like a dream. I would recommend Mr Rooter to anyone if there is a plumbing problem. Mr Rooter is fair with rates and eager to please there customers. My daughter has also had Cal from Mr Rooter do various plumbing jobs at her house and we both could not be more pleased. Don't forget to ask for "Cal" he is the best! Thumbs up Mr Rooter 👍

  ---

  Response from the owner

  Thank you for your positive review. The entire team really appreciates it!

More reviews (2)