Mr. Rooter Plumbing of Grand Rapids
Alpine, Grand Rapids, MI

Mr. Rooter Plumbing of Grand Rapids Reviews

4.7 stars based on 471 reviews

Featured Comments:

• T

  Terri Croft

  5.0

  I had an urgent plumbing issue, googled plumber reviews and choose Mr Rooter with my fingers crossed. The coordinator Ashley was professional and helpful. She fit me in the next morning and kept me up to date until the technician arrived. Early. The service tech Jay was experienced and knowledgeable and able to access the problem quickly. It took a few hours to resolve with a parts run and my addition of a faucet replacement to completely resolve all issues. Throughout all Jay was positively professional and polite. Friendly, helpful, patient. He actually went above and beyond what I had expected. When he was done cleaning up you couldn’t tell he had been there. The cost was competitively priced and reasonable. I couldn’t be happier with the service I received. I highly recommend Mr Rooter and will definitely be using them for any future plumbing needs.

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  Response from the owner

  Terri, We're happy to know that we've exceeded your expectations and look forward to continuing to do so!

• J

  Justin Levande

  5.0

  Austin and Drew were both very professional and helpful during their visits. We called on a Friday morning and they were able to come address our problem the same day. Austin was unable to locate the issue using his equipment but was very helpful and honest regarding our options. Drew then came with more sophisticated equipment and was very helpful explaining what he was doing and any concerns that he had while performing our sewer line cleanout. He was also able to address a clog in a separate drain that we were experiencing and gave us good recommendations to prevent an issue like this from re-occurring. I appreciated their knowledge regarding the issues and they were not pushy with any other services. I felt the prices were reasonable for what was performed. I would use Mr. Rooter again for any future plumbing issues in our home.

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  Response from the owner

  Justin, Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!

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  Danielle Weaver

  5.0

  Mr. Rooter techs (Mark and Austin) were excellent, responsive, professional, and solved our leaking pipe to our upstairs sink in one visit. They arrived fast after we called and diagnosed the problem quickly. Mark was so knowledgeable and willing to help us. The problem we thought we had was much less than anticipated and they were able to cleanly cut in and repair the pipes and install new valves where we needed. The cost was also very reasonable, and they did not try to upsell or rip us off. They provided tips and ideas for the future for preventative maintenance and were very understanding. We are so happy with the service and will turn to Mr. Rooter for future needs and emergencies.

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  Response from the owner

  Danielle, thank you for such positive feedback! Mark and Austin will be thrilled to hear it!

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