Mr Ace Mechanical
Lago, San Antonio, TX

Mr Ace Mechanical Reviews

3.3 stars based on 12 reviews

Featured Comments:

• J

  Jimena Saenz

  1.0

  Used their recommended Sheetrock repair guy after an AC leak fix, it was the owners brother and after months of trying to schedule the job, we paid the full amount and the patchwork was done so poorly, paint didn’t match, texture wasn’t even, it was obvious it was a patch job and since it was on our ceiling we needed insulation and they used our existing insulation to help cover the area… they then promised to refund since we weren’t happy and we never received anything. Lost $1300. So disappointed. They stopped responding.

• L

  Lorena Aguilar

  1.0

  This business lacks communication and professionalism. I've been waiting for a phone call from the tech for 3 weeks now after looking at my broken A/C. He quoted me $3,500 for a replacement due to the insurance covering the other half. He reports to insurance that my a/c stopped working due to my negligence and now they denied coverage. He made no mention of lack of maintenance. If that was the case it should have been discussed in the phone call when we discussed pricing. Now looking at $7,800 for a replacement. Office sends messages to him and he continues to avoid reaching out. Look else where if you want honesty. Response: Yes, as a customer all I wanted was honesty and transparency. That was not given in my case. I understand the insurance made the final decision and of course I didn’t expect you to provide false information. I contacted your office three times to discuss what my options were or why they would have denied my claim. What’s funny is that you responded so quickly to a bad review but I’ve been calling since the end of December With no returned call.

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  Response from the owner

  I do apologize this was not a positive experience. As a certified technician for your insurance company, I am legally and contractually obliged to provide a written report and photos of the equipment. Your insurance made the determination based on the photos provided and their follow-up questions that the issue was due to lack of maintenance. My company is built on honesty, integrity and transparency. These core principals guide our actions, and therefore, we will not provide falsified information to the insurance company.

• T

  Trevor Nicoson

  1.0

  Horrible service. Company is unresponsive and doesn’t seem to want business. Definitely use anything but these guys. They probably won’t even care about this review. Trash all the way around! Edit: My wife has spoken with Crystal on several occasions. We had an appointment on April 27 which was rescheduled to May 8 which was a no call/no show. We left messages for you on May 10 and May 14 with no response. Our warranty company has also reached out on our behalf. If you pride yourself on customer service, you have little to be proud of.

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  Response from the owner

  Mr. Nicoson, We pride ourselves on our customer service and timely response. Who/when have you attempted contact with us?

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