Morton Plumbing, Heating & Cooling, Inc.
Winford, Nashville, TN

Morton Plumbing, Heating & Cooling, Inc. Reviews

4 stars based on 50 reviews

Featured Comments:

• M

  Marketing Marketing

  5.0

  They repaired our toilet that needed a new flange and also unclogged our drain. The plumber was extremely nice and even showed me what to do the next time our sink gets clogged. They are budget friendly and get the job done quickly. Other guys like Michael's Plumbing was going to try and charge us an astronomical amount for something so simple to fix. Morton Plumbing is the best and I would recommend them to everyone I know from now on!!! Thank you Morton Plumbing!!! :)

• L

  Lindsey O'Connell

  5.0

  We have used Morton for years for both plumbing and air conditioning issues, and we highly recommend them! They are one of the most honest and helpful companies we have ever worked with. You can count on them to be completely transparent with you about every aspect of the job, and they do great work at a fair price. They've worked with us through several tricky repairs, and we always know we are in good hands!

• L

  Linda Woods

  1.0

  I called Morton plumbing and told them that my water line was backed up and that I needed help that same day. No commodes were working, the kitchen sink was backing up, and the bathtub was backing up, so they knew the problem before they arrived. They were nice enough to work me in that day, but when the technician arrived, he checked everything and told me I had a major problem. He also told me (after calling his office) that their equipment was not available to clear my sewer line, and that it would not be available until the following week (which was in about 4 days). I could not wait that long since I had no working commodes in the house. I asked the technician if I should call RotoRooter or another plumber, and he said yes, and that he would call Hiller. I told him I was a Hiller customer but did not call Hiller initially because I thought they were very expensive and I had heard good things about Morton's. So, bottom line, the Morton guy left, and then I was billed a $49 dispatch fee. I don't mind paying the dispatch fee if I was offered the option of Morton's do the work. But they were not able to help me that day. When I called their office to ask if the dispatch fee could be waived, the woman who answered the phone kept interrupting me and said that her guy told me what was wrong so that I could call another plumber and tell them was what wrong. She talked over my attempt to speak and would not let me talk without interrupting. She said that I was told about the dispatch fee in advance (I don't remember being told about it) and that everyone was billed that fee and it had to be paid if I chose another service. The only reason I chose another service was because Morton's did not have the equipment available. And if I told him in advance about all the issues I was having, why did he come to my home if he did not have the equipment to fix it? So, my complaint is poor customer service, and having to pay a fee when they were not able to do the work due to their lack of equipment.

More reviews (7)