Monroe Plumbing LLC
Commercial, Frankfort, KY
- +1 502-227-4958
- 2127 Commercial Dr, Frankfort, KY 40601
- SundayOpen 24 hours
- OPEN NOW
Monroe Plumbing LLC Reviews
3.2 stars based on 33 reviews
Shannon is outstanding goes out her way to show you the in outs about the root cause and problems. Shown me how to troubleshoot and very hands on. Cody as well does great work highly recommended very skilled and well rounded with anything and shown me more simpler ways of getting things done the professional way. My overall experience with Monroe as a whole I would definitely recommend because very well team oriented... Thanks again for wonderful service... 5 Star Rating!
Called on a Monday, was told someone would be here Tuesday or Wednesday. Called Wednesday to try to nail down a time...and the estimator was on vacation and would come out on Friday. It is Friday and still no call to have an estimate done. I will NOT use this business, as this is extremely unprofessional to schedule during the estimator's vacation. Really people? Now I see why only a 2.5 star average review....and dropping.
Long story short - my insurance said he was coming. Waited during the appointment window, he never showed. I called to ask about it, he said "he didn't know what was going on" but that he wasn't doing it and didn't know why my home warranty group set him up for it. While I understand that, and his frustration, a phone call from him when he noticed I had the appointment with him would have been nice (he knew my address and who I was as soon as I began asking so he clearly had previous knowledge of my appointment). He then promptly hung up on me.. All in all, can't speak for his work, but his professionalism is highly lacking.
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