Monroe Plumbing Inc.
Hale, Burton, OH

Monroe Plumbing Inc. Reviews

3.9 stars based on 14 reviews

Featured Comments:

• M

  Megan Ryan

  1.0

  We used Monroe Plumbing to install a new water heater about 6 months ago. As of 1 week ago, the gas valve had already stopped working. We reached out to Monroe, but they were unable to get to us, so we used another local company. We learned that the water heater brand, Reem, that had been installed was notorious for failed gas valves, and the part was on 5-10 day back order. Luckily, the other service company was able to get them to send us a part within 3 days, and told us to contact Monroe, as the water tank was under warranty with them. After 6 days without hot water, we reached out to Monroe to install the new gas valve. They told us that it would be another 5 days before they could get a technician out, and had no time to slot us in but would try. Refusing to go another 5 days without hot water, we once again reached out to the other company. They were at our house 3 hours later, and discovered that once again, we received a faulty part from Reem, and that there was no imminent solution. We ended up having to replace our brand new water heater. Monroe's response? It was not their problem, nor would they pick up the faulty tank as they were "surprised the other company did not do so already". This is the second time our family has received a faulty/cheap part from Monroe. Based on the lack of quality and poor customer service, we will never be using Monroe again.

• J

  Jeff Ringness

  5.0

  Alex was great to work with when replacing our failed tank water heater. I was interested in tankless and Alex explained all the options to me in detail and allowed my wife and I to make an informed decision. He was able to get a crew to our house the very next day, they we’re very professional and did an amazing job. In less than 24 hours we had water again, and endless hot water at that! Very happy I chose Monroe Plumbing.

• s

  shawn zetzer

  1.0

  I ask for a bid to do plumbing for a church restroom remodel. After calling a few times the commercial salesman would not call me back. He instead ask the person who answers the phone to call me and say they are to busy to look at any commercial work this summer. So that suggests no one should call Monroe plumbing for estimates til fall. The salesman are just to busy to return a call.

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