Mitch Wright Plumbing, Heating, & Air
US-51, Southaven, MS

Mitch Wright Plumbing, Heating, & Air Reviews

4.5 stars based on 494 reviews

Featured Comments:

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  Raechel Bateman

  4.0

  I’d give them 4.5 stars if I could. We’ve lived in our current home for just under 1.5 years, and we recently noticed we had a leak under our kitchen sink. After some inspecting, we found out it was the disposal causing it. So we called the number on the disposal, and the company answered quickly. They were very responsive and communicated amazingly. I’ve worked with some companies who don’t even cancel a service when you call to cancel and others who don’t ever answer their phones. Chase S. was the plumbing specialist who helped us out. He was in and out, fixed our issue 100%, in less than an hour. He was very friendly and knew exactly what he was doing. I trusted his professionalism. The only thing keeping them from a 5-star rating is the fact that they carry their most expensive disposals with them and encourage you to buy them by waiving the $80 diagnostics fee. We were going out of town and couldn’t wait for him to come back with a cheaper disposal so we were kind of forced to go with the more expensive one. But a great company with great service that went above and beyond my expectations!

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  Sara Stephens Loomis

  5.0

  Dalton with Mitch Wright came out same day, and we were only charged one diagnostic fee even though he looked at four different plumbing issues. He was helpful and knowledgeable and gave honest advice about what we could do ourselves, and what would be best left to the professionals. The work he did on our tub (clearing the drain and replacing a leaking faucet) was quick, high quality, and cost the amount he said it would cost with no surprises. They're not the cheapest plumbers in town, but the pricing is fair and the work is very reliable. I plan to continue to call them for any plumbing needs.

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  Robert Johnston

  2.0

  They charged me 640 dollars to unscrew an outside faucet and then replace it. Job took 20 minutes. Parts costs less than 50. They claimed I was paying for "expertise". Funny since I've done it twice with no plumbing experience. If I would have been home I would have done it myself. Possibly taking advantage of someone that doesn't know better. Unless this is their going rate of 1200 dollars an hour. They claimed to fix the problem by putting a more expensive frost proof faucet. Problem is, the 3/4 x 12 pipe busted not the faucet it self. It will just freeze again next year and likely bust. Its an ongoing problem at my house as that corner doesn't get much heat during the winter. I feel ripped off. They did call back but would not consider lowering the price. The technician was professional. My main issue is just with the price for 20 minutes of work.

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