Mintz J S Plumbing Service
Wetsig, Wilmington, NC

Mintz J S Plumbing Service Reviews

3.6 stars based on 32 reviews

Featured Comments:

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  Thomas Morgan

  5.0

  I needed to have a vanity top replaced and the new faucets installed so I called J.S. Mintz Plumbing. Their crew showed up exactly when scheduled and completed the job in a timely manner. The technicians were friendly, courteous, and very knowledgeable. I highly recommend them. They are great!

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  Karen Ford

  2.0

  Very disappointed with this company. I have used them 2 times and I have to say service was great, but company is not. We try to support local businesses and since the owner lives in my neighborhood I would call on them for our plumbing needs. Their office is in Wilmington and we are in Hampstead. 25-30 min drive. We were charged 125.00 to just come out. We were not made aware of this charge even though they said they told us. It was not an emergency. For a 48 min job total cost was 250.00. On top of that it was just labor.( NO parts) We were not expecting that bill so we were told we could make 2 payments and next thing I know they charge our credit card for the whole amount. Very disappointed in this as I have referred them several clients in the area, but no more.

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  Response from the owner

  Mrs. Ford, We are sadden to hear that you are dissatisfied with our company, but are glad you were satisfied with the plumbing services provided by our experienced technicians. We appreciate your business and having the opportunity to service your plumbing needs. We strive to always provide top notch customer service to all our customers, unfortunately we tried to issue you a refund as soon as you made of aware of the charge; however, you declined it. Our rates are $125 (minimum of an hour- flat rate), we do make all of our customers aware of our pricing at the time of scheduling, so that you can make the best decision for your situation. Again, we thank you for the opportunity to have serviced your plumbing needs.

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  Lori Smithey

  5.0

  Love JS Mintz Plumbing...the Techician (MS) was so nice, professional, respectful and knowledgeable! He fixed an toilet from making offul nosies...replaced my Garbage Disposal, replaced my leaking Kitchen Sink Faucet and sprayer and put new stoppers in stubs and a new pop-up in my bathroom sink! Front Office nice and polite too! They got me in the same day! Very nice and easy to deal with. But I can't say the same about my 2-10 Home Warranty Company...what a pain to deal with. 1st person was nice but lied to me about what was covered...total nightmare. I will never use them again. I will however call JS Mintz back for all my Plumbing needs. Thank you all! I'm one happy customer!

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  Response from the owner

  Thank you for taking the time to submit a review, we appreciate it! We look forward to continuing to service all your plumbing needs!

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