Mike Williams Plumbing, Heating, Air Conditioning & Sewer
Neil, Champaign, IL

Mike Williams Plumbing, Heating, Air Conditioning & Sewer Reviews

4.1 stars based on 111 reviews

Featured Comments:

• K

  Kari Young

  1.0

  A technician came to look at my water heater and after about 5 minutes told me that it was beyond repair and that he was unable to get the part even if he wanted to fix it because my water heater was "old and unreliable". My water heater is from 2014. He then continued to quote me for a new water heater for $2500 and that was the cheapest. I called a local independent plumber and he was able to fix my water heater and get the part it needed the same day. $60 total. Mike Williams does not fix water heaters, they try to rip you off by telling you its broke and charging you a 500% mark up for a new one. Avoid at all costs.

  ---

  Response from the owner

  I truly apologize for this experience you had with us and it is not how we like to make our customers feel. I know you have been working with Jessica on resolving your concerns and talked to her this morning. I have instructed her to follow-up to see what else we can do to help this situation. Thank you!

• W

  William Glithero

  5.0

  Joseph was friendly, efficient, informative. He completed the task quickly and had a good attitude while doing it. I was a sales trainer for most of my career and Mike Williams has an excellent employee in Joseph.

  ---

  Response from the owner

  Wow! We also agree that Joseph is fantastic and we are grateful to have him. Thank you for the wonderful review.

• M

  Marty Saligan

  3.0

  The worker came to our house and just said "oh we dont work with septic tank" and just left. I called over to check to make sure Im not billed for that but a customer support lady said you're paying for someone to go to your house, that does not include fixing the problem. FYI, I bought a drain machine for myself and fixed the problem which was a blockage in the pipe that is going to the septic. All I needed from your worker was his drain machine and try to unclog the pipe, he did not even try to use it. That should not be my responsibility to inform you that its septic, its your responsibility to ask since these problems does not happen often to homeowners. EDIT: UPDATE, I spoke with their management Micah and apparently I was not billed with the service since it was not started. And she expressed her understanding to my frustrations as well and was very polite the whole time. I'm sorry for all the confusion, but I am very relieved now. Thank you very much!

  ---

  Response from the owner

  Hello Marty, we did come out after hours which is why the $189.95 after hours fee was quoted and agreed to before we sent a technician out to your home. When the call was made there was never mentioned that you had a septic system and we thought we were coming out for a toilet drain issue. We do apologize that we were unable to work on your septic for you as we don't have that equipment. However, we do have a 100% satisfaction guarantee and would love to work with you on the after hours fee and come to a resolution. Please give us a call at 217-753-4545 and ask for Micah. Thank you! Edit: Thank you again for allowing me to speak with you and get this resolved. I truly do appreciate your patience and willingness to let me know what happened. I am happy that we could make you happy!

More reviews (2)