Miami Rooter
Waterway, Miami, FL

Miami Rooter Reviews

3.6 stars based on 46 reviews

Featured Comments:

• P

  PianoMan

  1.0

  Typically I pay no mind to 1 star reviews as they are often unreasonably personal, and entirely lacking in command of the English language. But in this case, I should have read those reviews. A man named Scott refused to give me a ballpark estimate on a job requiring 3 feet of pvc pipe installation. Understandable at first, these jobs can certainly be complex. I agree to the $125 "non-refundable" fee in order to get an estimate, under the agreement that his workers arrive on time to fix the urgent matter. Instead of arriving at around 3pm as agreed upon, his workers arrive at 7:45pm that day. His workers show me proof that Scott gave them an incorrect address to my house by mistaking a digit in the zip code. They were sent 1hr and 20 minutes in the wrong direction. Upon arriving, I explain the situation to the plumbers. They tell me they have the materials on hand but that it's too late to do the job. On top of that, they tell me they could do that job in two hours otherwise, and for a cost of materials of about $350. But Scott is brilliant, and affirms the $350 materials cost, but suggests the job would take 2 days of work to do and therefore the cost of the job is $1800. Hmm. His workers claim $650 is what they could complete the job for, in a matter of a few hours, but Scott in his omniscience not only disagrees with that fact, but proceeds to call me "cheap" and ignorant for daring to reason the price of this plumbing job despite "not being a plumber" myself. I keep my temper throughout the process of being repeatedly insulted by a man who claims to be a honest plumber with utmost professionalism. Despite politely asking him to waive the initial cost due to the errors and inability to satisfy my emergency needs as promised, I am met with insult after unreasonable insult. The only promise this man agreed to keep was the one where he robs me of my $125 fee "whether I like it or not." The cherry on top is his promise to send "recordings of our conversation" to American Express when I notify him that I will indeed dispute the charges. It almost seems like strong arming his customers for profit is his true business model. Beware

• R

  Real Virtual Solutions

  5.0

  This company was responsive, very professional and fairly priced. I called a few plumbing companies and I'm glad I went with this one. They were super informative and knowledgeable over the phone which made me feel comfortable about moving forward with their service. Great and quick work!!

• L

  Linda Thomas

  5.0

  Apparently my pipes haven't been changed in years! The owner came directly to me and explained everything to me word for word. Thank goodness I called when I did because he said they were about to burst. It's been 2 years and I haven't had a problem since. I have reused this company from my piping to changing my faucet. Love these guys. Highly recommended :)!

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