Meurer Plumbing Services
9th, Lockport, IL

Meurer Plumbing Services Reviews

4.8 stars based on 209 reviews

Featured Comments:

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  Dee J

  5.0

  Used this service to repair a shower drain pipe. Nick did a fantastic job, very professional and the job was completed very clean. I would highly recommend this service and company. You get what you pay for and when it comes to plumbing work it is well worth it to get it done the right way the first time around. 5/5

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  Response from the owner

  Wow, this review made our day! Thank you so much, Dee. We're so glad you were happy with Nick's recent work at your home. You couldn't have said it better - you get what you pay for and we couldn't agree more. We always aim to give customers excellent, honest and guaranteed service. When you call Meurer Plumbing Services, you know your work will be done correctly the first time and last you for many years to come. We really appreciate your business!

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  Jayme S.

  4.0

  Had it not been for timing (just before Christmas) I would have called around for quotes. I know it’s hard to find a good plumber and I had so many people recommending Meurer. While I appreciate the quote before the work was completed, and I do respect paying by the JOB not the TIME…. The cost was way too high. Had we called them for a quote but looked around for other prices, we still would have been out a service/consult/call fee. I feel like most companies these days do not charge for a call out if work is not completed, and this is how they rope you in. The call fee goes towards the work completed. They know you don’t want to waste money so you’ll just choose them.

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  Response from the owner

  Hi Jayme, thank you for calling us and sharing your feedback! We're glad we were able to solve your issue right before the holidays. We have received a lot of positive feedback regarding our pricing system that provides a quote upfront. We are sure to tell every customer about our diagnostic fee before they agree to scheduling an appointment. We understand this in an investment and we know there are many options out there for plumbers. While you may find cheaper alternatives, we guarantee our workmanship, have almost 50 years of local experience and background-check and drug test all of our technicians. We charge a diagnostic fee because our technicians are using their time, expertise and experience when they go to a homeowners house to diagnose an issue, so we feel it is most fair to compensate them for that. Our goal is to give customers efficient, professional and excellent service every time they call - day or night, on weekends and holidays. Of course, you should do what you think is best for yourself and your budget, but we would love to earn your business again. Call us any time at (815) 838-6590.

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  Stephen Barc

  4.0

  The plumber was prompt, courteous, knowledgeable and thorough. I was very pleased with the work. The Lockport City Public Works crew and our HOA president recommended Meurer. From a paperwork standpoint I was disappointed. The plumber didn't provide me with a written estimate nor a scope of work detail. He merely said it would cost me $389. When I received my receipt of payment, the paperwork merely indicated my check number and dollar amount. I was expecting something like. . . "Drained hot water heater, removed old anode, replaced with homeowner purchased power anode, re-piped the water supply, sanitized water heater with bleach and tested for leaks. Labor warranted for two years." The work itself earned an excellent grade. The paperwork side, not so much.

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  Response from the owner

  Thanks for leaving us feedback! We're happy to hear our service met your expectations. We apologize for lack of description on our invoice as we've recently switched software systems and are still working out some bugs. We'd be happy to send you a revised copy with a detailed description. If you'd like one, please let us know by email at [email protected]. Thanks for calling us and we hope to work for you again!

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