Metcalf Payne & Bell Inc Plumbing, Heating and Cooling
Camelot, North Webster, IN

Metcalf Payne & Bell Inc Plumbing, Heating and Cooling Reviews

4.4 stars based on 17 reviews

Featured Comments:

• P

  Paul Lydigsen

  5.0

  MP&B has been doing our plumbing service for our summer cottage on Lake Tippy for over 40 years now. Never late, always great work. This year we challenged them to remove a one-piece fiberglass shower, rough in everything (water, gas, electric, drain, vent) for a washer/dryer tower, and then do the install. The job proved to be very difficult due to the age of the cottage (1945) and the extremely tight fit we were asking for. It took a couple of tries but we couldn't be happier with the result. Great people to work with! Pictures are before clean up.

• J

  Joseph Marchand

  2.0

  Very poor management of prioritizing of jobs. We waited 6 weeks for them to come to repair a broken leaking hot water pipe under our slab. Kept us on a hook telling us week after week that they would get to us! Causing mold and damage to our heating/cooling ducts. Also, causing us health issues with the mold spores all through our home. Very disappointed. Would not recommend this business. They really didn't seem to care about the "emergency status" of our problem.

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  Response from the owner

  Joe, we apologize again for the experience you had and are disappointed that we didn't provide you with the high level of customer service that our customers are accustomed to. Thank you for communicating this to us. - Tyler

• A

  Andrew Kaelin

  5.0

  Tyler and his family are first class professionals. As a new client they made our family feel like they had known us forever. Their service technicians were clean, intelligent and professional. This company is a pleasure to do business with!

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