McCartney Plumbing
94, St Charles, MO

McCartney Plumbing Reviews

3.1 stars based on 7 reviews

Featured Comments:

• E

  Emily Linhoff

  1.0

  I used this company when I first bought my current home. I had a crack in my sewage stack and decided to have the entire pipe replaced. After it was all done I reached out to a few other plumbers and realized I had been way overcharged. Less that a year later I noticed more water and called to have them come check it out. The service person was here for less than 20 minutes and could not tell me of the stack was leaking or not for sure without tearing out part of the wall but said “I don’t think it is” and that was the end of that. 2 weeks later I received a $180 invoice for a diagnostic fee. I was not told on the phone when I called to make the appointment nor when the service person was here that it would be an outrageous fee. I called the office 4 times to try and get the owner on the phone and have still never been contacted by him. I’m normally not one to post reviews but this was totally unprofessional. We will not be using them again and urging everyone we know not to also.

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  Response from the owner

  Hi Emily, I am sorry you feel this way. Our original visit on 9/11/20 after you accepted our bid was for a leak in your basement which we fixed. Your second call was on 8/30/21 for a leak on your upstairs ceiling. After spending time diagnosing the problem we found that it must be caused from your roof flashing which we do not work with. We did charge a diagnostic fee because this leak had nothing to do with what we did prior.

• A

  Albert Willis

  5.0

  I’ve done a few projects with Chris from Mccartney Plumbing over the last couple of years. Chris is highly responsive and helpful. The crew does quality work and can be counted on to hit a schedule.

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  Response from the owner

  Hi Albert, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon

• R

  Robin Alton

  4.0

  McCartney Plumbing was selected by my contractor to complete a full kitchen/laundry/bathroom remodel. There was extensive plumbing work that need to be done relocating plumbing stacks and moving water lines. In all they did 4 sinks, 1 toilet, and 2 disposals and washer. The bid came in much higher then expected because did not really know what would be involved until the walls were completely opened. So can't really blame them for that I think my contractor should of had a better idea about that. His estimate was too low. Because of business being so crazy due to COVID I had no time to get any other bids. In the end I was very pleased with the work they did. Most of the time they showed up when they were supposed to and the plumbers knew what they were doing which is what is most important. Lindsey in the office was very responsive.

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  Response from the owner

  Thank you Robin!

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