Master Services Inc.
Co, H Lake Geneva, WI

Master Services Inc. Reviews

4.7 stars based on 521 reviews

Featured Comments:

• C

  Cathy Newman

  5.0

  Master Services is my HVAC and Plumbing team. Great service, incredible phone contact between the office to the tech, and quick service. Juan was polite, knowledgeable, and detail oriented. After he finished the annual furnace check he went through each step he took to ensure our furnace was in tip top shape. I especially loved that he went the extra steps to ask about my humidifier that needed attention and the possible cleaning of the ducts. The price is commensurate with the service and having a membership provided some additional discounts and priority. Thanks Juan for a great service visit.

  ---

  Response from the owner

  Cathy, thanks for you kind words.

• J

  Joan Gregory

  5.0

  Master Services, I wanted to take a moment to say thank you for the excellent service we received today. The impressive customer care started with Vicki on the phone this morning, she was accommodating, patient and professional. She even went out of her way to ask if we were a veteran household. Very few businesses do, and it was wonderful! Our furnace had been acting up since the extreme temps last week and we thought a good clean out would do the trick as the error code was reading a pressure issue. This did not work and this morning temps were relatively high! We knew we needed help quickly and not only did Vicki get us a service appointment on the same day, but it was also within a couple of hours! Vicki was genuinely kind and considerate, confidently settling my nerves in a situation where I felt unsure of whom to call (we have not needed HVAC services since moving in 5 years ago). Master Services, Lake Geneva has a real asset in this team member, hang on to her! Jerrod and Juan were at our house early went out of their way to park so we had access to our garage and came prepared with PPE as well as boot coverings! They were friendly and polite and got to work straight away. They identified the issue quickly, had parts to fix what needed replacing and repaired parts that could be repaired. They gave us quotes for additional new parts that weren't critical as well as informing us about a special to purchase new equipment entirely. Their honesty and concern for our best value was a breath of fresh air. Because of our experience today we are having your team out later in the week to do an estimate on new A/C and furnace. Please let Vicki, Jerrod and Juan at the Lake Geneva location know how outstanding they are and how much we thank them for their impeccable service today.

  ---

  Response from the owner

  Thanks Joan!

• S

  Sharon Reigstad

  5.0

  Jason was knowledgeable, kind n considerate. I read lips, don’t hear. He made me feel like it was not An inconvenience on his part to look at me when he spoke. It was a great appointment. Spent time with us explaining other services the company could provide. Very nice person. Thank You Jason!!

  ---

  Response from the owner

  Thanks Sharon

More reviews (7)