Massey Plumbing Inc.
5th, Dade City, FL

Massey Plumbing Inc. Reviews

4.5 stars based on 93 reviews

Featured Comments:

• B

  Brenda Halpin

  1.0

  I contacted Massey Plumbing Inc to have a plumber come out to look at my water heater but called today to cancel the appointment. Mike Massey was extremely rude saying they had already ordered and received a new tank for me even though they hadn't even been out to assess the issue. Then he told me to never contact them again and hung up on me. Very rude and unprofessional. In response to your reply below, we did not discuss replacing my water heater over the phone. You said someone would be out the following day between 2pm and 4pm to look at it. We did not discuss replacing the water heater nor did you give me any pricing details when we spoke. I would not have agreed to a full replacement without it being looked at. The leak could have been caused by a number of issues that would not require the tank to be replaced. I can see that regardless of what was wrong you would have automatically said it needed to be replaced which is rude, inconsiderate, unprofessional and shows a lack of integrity.

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  Response from the owner

  You called with a leaking water heater and I told you it needed to be replaced and gave you a price. You agreed to the price and we set an appointment for today. I ordered the water heater and received it. You called me four hours before the scheduled appointment and canceled it. That is rude, inconsiderate, unprofessional and shows a lack of integrity. I wouldn’t have gone to the trouble of ordering a water heater specifically for you if you had not asked for it. You called to cancel 4 hours before the appointment. I had allocated resources and ordered a heater (40 gallon natural gas) as you requested. I had organized my day around this three hour job. I ALWAYS give pricing, flat rate for water heaters, hourly for most jobs.

• L

  Lynette Dozier

  5.0

  Charlie was awesome. He was on time ,and worked neatly and repaired the leak and installed a new garbage disposal. Thank you Mike for sending Charlie. I would highly recommend this company to anyone needing honest, & fair work done in your home.

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  Response from the owner

  Thank you very much! We are fortunate to have Charlie.

• T

  Toni McGalliard-Wheeles

  5.0

  I just want to say Charles Breeden with Massey Plumbing is a Blessing!! Honest and Hard working! We greatly appreciate you after another plumbing company lied and stole from us! I highly recommend MASSEY PLUMBING! & Charlie!!! 5 Stars! Thank you for fixing our nightmare! Merry Christmas & God Bless!

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  Response from the owner

  Thank you! We appreciate the great review! We are fortunate to have Charlie on our team.

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