Mark Allen Plumbing, Heating & Cooling
Library, Bethel Park, PA

Mark Allen Plumbing, Heating & Cooling Reviews

4.7 stars based on 340 reviews

Featured Comments:

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  ourgoldens

  5.0

  The furnace install was good, the installer cut a large whole for the filter box and the furnace had to be patched to cover the excess opening. I am not as concerned about the opening mistake as I am about the filter box. I am concerned with the filter box they installed, it is for the left side of the furnace not the right, so the installer forced the filter cage (American Standard Perfect Fit filter box) into the filter box and cut a piece of the handle out to make the door close. I replaced the 8 merv media with a 13 merv and found the issues. I had to use a flat blade to get the filter back into the box. I have emailed Mark Allen as to the issue and waiting for their response to corrective action of installing the AprilAire I was originally quoted. I will update my review with their response. I am giving a 3 star but will up to 4 star if the filter box is replaced with the correct one. Update 1/10/22: Mark Allen called me and he will replace the filter box with a AprilAir as quoted by the end of the week. He called me at 8am the next day after I wrote the email (it was on a Sunday when I emailed them). I am impressed with Mark's response and timing! Update 1/14/22: Mark Allen employees installed the AprilAire filter box as promised. I have updated my rating to 5 stars.

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  Response from the owner

  Thank you for giving us a chance to correct the situation! If there's anything else we can do or you'd like to discuss before we see you this week, please don't hesitate to reach out!

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  Leo

  5.0

  I cannot say enough good things about Mark Allen plumbing. They are extremely responsive and professional. Had them install a water heater and they made sure everything was to my satisfaction. Very professional install, cleaned up some questionable piping from past vendors and always took care to clean up and wear booties/protect carpet when they were going through other areas of the house. Will definitely use them again for future plumbing services.

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  Val Williams

  5.0

  The service I received from Mark Allen Plumbing and Heating was superb. I had a frozen and ruptured pipe in my basement and was able to receive service within 45 minutes of my initial call. The plumbers who arrived were courteous, knowledgeable and an asset to the company they represent. Mark Allen Plumbing and Heating is highly recommended and will be the company I call for any future issues.

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