Marco Plumbing
Lake, Marco Island, FL

Marco Plumbing Reviews

4.4 stars based on 66 reviews

Featured Comments:

• P

  Pete Ciarrocca

  5.0

  Marco Plumbing installed my hot water heater 10 years ago so when it came time to replace it, they were an easy pick to do business with again. The gentleman that came out to survey the installation and do the price quote remembered doing the work on the original install. Scheduling an appointment was easy and they came exactly when they said they would. The installation was challenging due to a slightly larger diameter water heater, but they worked diligently to get it to fit in the original space. There was a minor installation issue that they had to come back to correct, but they were very good about ensuring I was completely satisfied with their work. I highly recommend Marco Plumbing.

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  Response from the owner

  Thank you, Pete, for taking the time to leave us this great review. We appreciate your patronship and hope you will reach out in the future whenever you need assistance.

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  Pack Lou

  5.0

  I'm a new owner of a condo in a wonderful golf community in Naples, Florida (Wilderness) The tenants called and advised that the master bathroom toilet was flushing fine, but then the water wouldn't stop filling the tank. They had heard about Marco Plumbing from other members of the community and offered to call them. Marco was onsite immediately. They fixed the problem right away, and the price was great. I was called directly by Marco prior to any repairs being done and briefed on the problem and the price. I made payment easily over the internet. Quite nice having a competent, responsive and fairly priced plumber a thousand miles away!! Patrick L. Pittsburgh, PA (Snowbird Status Pending a Few More Years)

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  Response from the owner

  Thank you, Pack, for taking the time to leave us this great review.

• J

  Jorge Selva

  1.0

  They have turned into the most unreliable plumbing service I’ve experienced anywhere. I probably spent nearly $4,000 in plumbing services with them, but I won’t have my time treated with such disregard any longer. I am a part-time resident in Naples and about a year ago, I needed a water softener installed. I called for an estimate, they gave me one, and I set up a day for them to come and install. On the day of the appt, I’m waiting all morning for them to come—no one shows. I call the office and they say that they can’t come today because of an “emergency.” Would have been nice to get a call from them to let me know. I reschedule for the next day, for the afternoon, and again—no show. I call the office and another “emergency” came up. At this point, my flight back home is the next day, I won’t be back in town for months, and they offer to come out in the morning to install the water softener. I had to change my flight to the afternoon to make this work. Then when I needed a receipt for the water softener for the insurance claim, I had to follow-up with the owner’s son (Jordan) for nearly 2 months to get the paperwork that was promised to me. After numerous calls and texts not returned, the owner’s father (Don) finally got me the invoice I needed. This bad follow through should have been enough for me to think twice about using them again, but I did anyways because of the good initial impression this company made on me, and I decided to give them another chance because they’re a family business. I now needed a cartridge and O-ring replaced on my shower because it was leaking and creating a mold issue since we were part-time residents. I also needed a faucet replaced in the kitchen. I made an appointment with the office and let them know A WEEK IN ADVANCE that I needed to have someone come to my home the following week by Thurs, since I was leaving town on Friday. I called the office 3 times to confirm and RE-confirm my appt given the track record of unreliability, and each time I called, I was assured that I would be taken care of on Thursday between 4pm-5pm. Thursday at 4:52pm comes around and I call the office to see if they were still coming, and the receptionist tells me that “we were still before 5pm.” Really? So, she calls the plumber (Jordan, one of the owner’s sons), and then she calls me back. She tells me that no one is coming out today because of an “emergency.” What?!? So, she sees how upset I am based on the history of this company not valuing my time, and she tells me, “well that’s how plumbing is” and that I was being “rude,” when she kept talking over me and not listening, escalating the situation. I then ask for the owner (Don) to call me back. When he calls, I share with him how my time has been treated with total disregard, now a 2nd time. After he listens, he says that this is peak season and “balls to the wall” so “things come up sometimes.” I wasn’t born yesterday—they’ve used this “emergency” card multiple times with me in the past. I have also used other plumbers in FL, and several other states, and have never experienced such unreliability this bad EVER from a plumber. Marco Plumbing has now once again put me in a bad situation because I have a flight the next morning that I cannot change. The owner begrudgingly offers to come out the next morning, but at this point I am really upset, and I need to leave for my flight at 9:10am. Zero trust at this point. I told him—straight up—that I was so hot about this inconvenience that I’m just thinking of writing reviews on Angie’s List, Google, etc. about my awful experience. The owner then says that HE’s getting mad because I was “threatening him” with the bad reviews. Sorry sir, not a “threat.” It is what customers have at their disposal when they are treated well, or treated very poorly, as was the case here. They have fully earned this negative review for screwing me over again. I will never use this company again.

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