Mainely Plumbing & Heating Inc
Main, Gorham, ME

Mainely Plumbing & Heating Inc Reviews

3.9 stars based on 29 reviews

Featured Comments:

• J

  Julie Hale

  3.0

  The guys who work for the owners are great. They stand by their work, and helped me completely gut and replace the old plumbing in my house. Working with the owner himself was less than professional. He repeatedly tried to charge me more than the initial quote, did not give me a quote for a major part of the project, and the bill came in over $5,000! I paid about $4,000, and was still working on paying the rest when he sent my bill to collections without notice! I’ll give the employees 5 stars and the owner 2 stars. Get an estimate and watch how much he charges you. Be prepared to pay the bill in full or face collections.

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  Response from the owner

  Julie, Thank you for taking the time to submit a review. You did receive a quote for the original tub work and was charged accordingly. We were then asked to do additional work. Also, changes and requirements by the code office were made and we accommodated all requests. I would like to clear up one thing, we never sent your account to collections. We had a payment agreement and you kept your end of the agreement. We apologize if your encounter with one of our employees/owners was less than pleasant, unfortunately it's something we can't change or remedy a year and a half after the project was completed.

• j

  jacquelyn lortie

  5.0

  UPDATE Within a couple of days of posting this review, Mainely Plumbing scheduled a time to come to our house and fix the situation. They arrived as promised. According to the plumber who came, the leak was not due to their previous work, but was due to the grouting. He repaired the grouting although, according to him, this is not something they usually handle. We are not being charged for this service. We greatly appreciate Mainely Plumbing's responsiveness to the situation and their willingness to go above and beyond. We are comfortable changing the original rating and recommending them in the future.

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  Response from the owner

  Thank you Jacquelyn

• K

  Kenny Adorisio

  5.0

  My boiler broke right in time for winter. Just about everywhere I called turned me away due to overwhelming demand and staff shortages. I got in contact with Jim and he was extremely responsive and faced with the same high demand as other companies, fit me in the next day. Ed showed up and was very professional, even educating me to fill in my knowledge gaps. He was able to quickly diagnose the issue and luckily had the parts to repair my obsolete boiler as a hold over. I highly recommend Mainely P&H and will certainly be using them going forward.

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  Response from the owner

  Thank you Kenny! We are glad we were able to help. Stay warm and Happiest of Holidays to you and your family.

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