Madison Plumbing Service
Balch, Madison, AL

Madison Plumbing Service Reviews

4 stars based on 100 reviews

Featured Comments:

• P

  Pam Burt

  5.0

  Will from Madison Plumbing has done exceptional work at my house on several plumbing jobs. He is always on time, very polite, respectful and professional. He does an outstanding job every time. In my opinion, the best Plumbing company I’ve ever used. 5 stars from me!

• J

  Johnna Roberts

  1.0

  They put a new line in from my house to the barn including a frost proof water spigot. Spigot was defective and leaked water from the side. They covered replacing the part but charged me another $200 for labor to replace the part. The technician was supposed to send me an estimate and let me know if the part was warrantied. He never called or emailed me with a response after looking at it. He showed up almost a week later with no warning when I wasn't home and my Daughter told him he could do the work. My Daughter was not given an estimate or a bill, she assumed it was covered in the warranty since the part was defective. This part screws on and takes very little labor to replace it. The part is less than $55. I would have done it myself had I known. Madison Plumbing called me about a week later and said I had an invoice. They didn't care that we were never told of the cost, an appointment was never made and just wanted their money. Feeling ripped off. Poor communication, customer service and they don't stand behind their work. UPDATE in response to the Owner. I had no idea if the part was or was not under warranty. Spoke with the technician when he came out to look at the part initially. The technician took a photo of it and told me he would get back to me and let me know if it was under warranty, which he never did. We had a conversation about the quality of the part and should I consider something of better quality. Yes, I knew I would be responsible for labor and expected an estimate. No one called to say they were coming, he showed up with no warning, no appointment. The dog was barking and that is when it was discovered a technician was in the driveway. No prior estimate was given, no estimate before he started work and your technician left without any notice. My Daughter looked out the window and found him gone. No Invoice or any other paperwork left. I stand behind my review. "Poor communication, customer service and they don't stand behind their work." I would have bought the part myself or a better quality part and screwed it on. It was simple work.

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  Response from the owner

  Your warranty was for one year. You were outside of that year and you were told that. We told you in good faith we would replace the part but you would be responsible for the labor. We called to let you know we were coming and you said you were not there but your Daughter was home and it was ok to come. It took a week to come back because we had to find parts and during that time we had a lot of rain. You were informed of that. You were told upfront before any work was done. A copy of the Invoice was left at your house after the work was done so yes, you knew there was a charge. For you to leave a bad review here because you're upset about paying someone for work is in very bad taste.

• S

  Sherry Farrington

  5.0

  My 2 year old grandson flushed something down our toilet and clogged it. I called Madison Plumbing Service. They had a technician within a couple of hours who fixed the clog. The fee for service was very fair . The technician was professional and fast. Thank you Madison Plumbing Service.

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