Maddox Plumbing Inc
Archuleta, Las Cruces, NM

Maddox Plumbing Inc Reviews

4.8 stars based on 126 reviews

Featured Comments:

• A

  Alyssa Ayub

  2.0

  We had our main water line that carries waste water from the house to the street collapse. Waste water was backing up into the front yard and after using another plumber looked at it we called Maddox to fix it on a recommendation. They came out and looked and originally said nothing was wrong and they raised the clean outs in my front yard. A job that I was quoted $150 for but ended up being charged $238 because he “forgot to factor in the cost of parts.” A few days later water was backing up again so we called them again to come fix it and at that point they told us they’d have to replace the whole line to the street. Of course because of the delay they couldn’t actually get us in to do the job for another week and a half so for that whole time we had to use water sparingly and watch continuous water back up into the front yard. When they quoted the job they said 2000-2500 but the permit they pulled from the city stated the work would cost in the 1500 range. The work they did on the pipe was great and I have no complaints however they completely destroyed my front yard costing another $1000 in landscaping repairs. They told me “well we aren’t landscapers but we’ll do our best” their best was to use a bobcat to dig a 5 ft deep trench by 25 ft long and then use a push broom to put the dirt and my gravel back together. Then when the bill came it was way over the max estimated price and more than double what they pulled the permit for. After several conversations we were able to get the price down to the max they quoted us originally but they had nothing to say about the landscaping or the unprofessional behavior we experienced. I have no problem with the actual plumbing fix they did but everything else was a hassle and I would not recommend.

• K

  Katrina Meng

  5.0

  Great communication with office-- very transparent, friendly and answered all of my questions. Technician was quick and efficient. Water heater install went better than expected. It took some time to find Maddox because I have tried other plumbers-- but now I will use Maddox every time.

• M

  MDJTUBE

  5.0

  Just a few days ago, my water heater, Whirlpool, of 7 years, started to erupt at the seams and was showing signs of minor leaking. I started the usual calls to local plumbers to obtain estimates, and more importantly to me, to get a “feeling” of how my transaction may go. From all the water heater research I did independently and local plumber reviews I read, I selected Maddox Plumbing. I was first put in touch with Jason over the phone. He was patient with my many questions and calmly answered them all. I called Monday and set up an appointment for Friday of the same week. Jason sent Julio to my home to uninstall and install the new water heater for me. I was so very impressed by the way Julio worked and his knowledge of his job. Once again I barraged him with questions about the install and he very politely and patiently answered them all with a very informed and commanding understanding of his profession. He was a true gentleman and professional, and put me at ease during the rest of the install. Everything went perfectly and is working great. This was my first experience with Maddox Plumbing, and should I ever require help with any other plumbing issues, I will certainly call Maddox and request Julio, if he is available.

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